Tristessa Trevino
Rosenberg,TX
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
7
7
years of professional experience
Work History
Receptionist
Foster Creek Veterinary Hospital
Richmond, TX
09.2020 - Current
- Help clients complete necessary medical forms and documentation.
- Printed prescription requests and queries in compliance with practice protocol.
- Invoiced patients accurately in line with charging guidelines.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered owner animal health questions and advised on best care practices.
- Send detailed SOAP notes to patients' insurance, demographic, and health history to keep information current.
Server
Flying Saucer Draught Emporium
Sugar Land, TX
09.2019 - 09.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Receptionist
Sunset Animal Hospital
Houston, TX
03.2017 - 09.2019
- Greeted pet parents with a warm smile and nicely asked for sign-ins upon arrival.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Completed patient referrals to other medical specialists.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Supported office staff and operational requirements with administrative tasks.
Education
Associate of Science - Nursing
Wharton County Junior College
Sugar LandSkills
- Customer Interaction
- Computerized Maintenance Management Systems
- Reception Area Maintenance
- Patient Referral
- Payment Scheduling and Collection
Timeline
Receptionist
Foster Creek Veterinary Hospital
09.2020 - Current
Server
Flying Saucer Draught Emporium
09.2019 - 09.2020
Receptionist
Sunset Animal Hospital
03.2017 - 09.2019
Associate of Science - Nursing
Wharton County Junior College