Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
06.2021 - Current
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Expert
Dominos Pizza Inc.
03.2021 - 07.2024
Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
Conducted pre-delivery vehicle inspections to ensure safety and optimal performance during trips.
Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
Collaborated with team members to ensure smooth workflow and fast order processing.
Customer Service Specialist
Wawa
05.2020 - 08.2023
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Developed rapport with customers, fostering long-term relationships and repeat business.
Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Armed Security Officer
GFC Security
02.2019 - 05.2020
Responded quickly to incidents and assessed active situations for security concerns.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Performed hourly patrols of building areas, parking lots and facility grounds.
Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.