Results-driven manager with a proven track record in customer service and team leadership. Expertise in decision-making and staff management, fostering community partnerships, and enhancing operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Manager
Underworld Jiu Jitsu
06.2024 - 08.2026
Established partnerships with local businesses to enhance brand visibility and support community outreach initiatives.
Controlled costs to keep business operating within budget and increase profits.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Set aggressive targets for employees to drive company success and strengthen motivation.
Server
Darden Restaurants, Olive Garden
06.2021 - 07.2024
Provided exceptional customer service by efficiently managing tables and addressing guest needs.
Upsold menu items effectively, enhancing overall guest experience and satisfaction levels.
Resolved customer complaints swiftly, improving retention and fostering repeat business.
Server
TGI Fridays
12.2019 - 12.2020
Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
Collaborated with team members to efficiently manage dining area and meet service goals.
Assisted in training new staff on menu items and restaurant protocols for optimal performance.
Processed orders accurately using point-of-sale system, enhancing order efficiency.
Adapted quickly to high-pressure situations, ensuring timely service during peak hours.