Tristian Hedgpeth
Cherryville,NC
Summary
Dynamic hospitality professional with extensive experience with major hotel brands. Proven track record in optimizing operational efficiency and enhancing guest experiences through effective employee development. Skilled in property management systems, with a focus on maximizing profits and fostering a motivated team. Energetic and enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Four Points Sheraton Hotel
01.2025 - Current
- Develop and implement strategies to optimize operational efficiency and maximize profits.
- Hire and train new employees, demonstrating best methods for serving guests.
- Handle guest complaints and offer complimentary services to maintain high satisfaction rates.
Operations Manager
Courtyard Marriott Hotel
02.2024 - 01.2025
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Created and managed accurate occupancy forecasts and budgets.
Regional Sales Manager
Comfort Suites Hotel
09.2023 - 02.2024
- Arranged and coordinated sales calls with prospective clients to generate business for hotel.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Created hotel awareness through social media campaigns.
Assistant General Manager
Hilton
07.2021 - 09.2023
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Hospitality Administration And Management
Western Carolina University
Cullowhee, NC12-2022
Skills
- Property management systems
- Guest complaint resolution
- Employee development
- Staff training
- Profit and loss
- Guest experiences
Certification
- ServSafe Food Handler Certification
- Certification in Workplace Sexual Harassment
- Servsafe Manager Certification
Timeline
Operations Manager
Four Points Sheraton Hotel
01.2025 - Current
Operations Manager
Courtyard Marriott Hotel
02.2024 - 01.2025
Regional Sales Manager
Comfort Suites Hotel
09.2023 - 02.2024
Assistant General Manager
Hilton
07.2021 - 09.2023
Bachelor of Science - Hospitality Administration And Management
Western Carolina University
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