Tristian Perry
Richardson,TX
Summary
Results-driven Manager that has advanced from Associate of one company to Manager within the last five years. With expertise in process improvements and team leadership in multiple sites . Proven ability to enhance operational efficiency and service quality through effective communication and training initiatives.
Overview
5
5
years of professional experience
Work History
Site Manager
GoPuff
Indianapolis, IN Relocated To Dallas, TX
04.2023 - Current
- Led team training initiatives to enhance productivity and operational excellence.
- Implemented process improvements, resulting in streamlined logistics and reduced delays.
- Managed vendor relationships, negotiating contracts to improve service quality and pricing terms.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assumed responsibility for personnel deployed to work site.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
Assistant Manager
GoPuff
Lafayette, IN
02.2022 - 04.2023
- Streamlined inventory management processes to enhance operational efficiency.
- Coordinated team schedules and ensured adequate staffing levels for peak demand.
- Developed training materials and conducted onboarding sessions for new hires.
- Monitored performance metrics and implemented strategies to improve service quality.
- Developed and implemented operational strategies to enhance team efficiency and service quality.
- Collaborated with management to optimize inventory management processes, reducing waste and improving stock accuracy.
- Analyzed sales data to identify trends, contributing to the development of targeted marketing initiatives.
- Coordinated scheduling and staffing to ensure coverage during peak hours, enhancing customer satisfaction.
- Assisted in budget preparation and expense monitoring, ensuring alignment with financial objectives.
- Led cross-departmental meetings to streamline communication and improve workflow efficiency across teams.
- Resolved customer complaints effectively, reinforcing commitment to exceptional service delivery standards.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Matter of record managed 0% defect rate
Associate
GoPuff
Lafayette, IN
10.2021 - 02.2022
- Executed daily order fulfillment processes, ensuring timely delivery and customer satisfaction.
- Assisted in training new associates on operational procedures and safety protocols.
- Monitored product quality and compliance with company standards during packaging operations.
- Maintained organization of stock areas, optimizing space utilization and accessibility.
- Conducted regular inventory checks, identifying discrepancies and assisting in resolution.
- Collaborated with team members to meet daily production goals and deadlines.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked hard to establish 100% work completion
Education
High School Diploma -
Jefferson
Lafayette, IN08.2018
Skills
- Team leadership
- Site inspection and management (to include traveling to other sites within GoPuff all throughout the United states)
- Problem-solving
- Quality assurance
- Site coordination
- Multitasking and organization
- Flexibility and adaptability
- Site inspection and management
Accomplishments
- Achieved 100% EOY audit by completing a full warehouse inventory audit with accuracy and efficiency.
- Supervised team of 30 staff members.
- Documented and resolved count discrepancies which led to 100% accurate virtual/physical product facing the customer .
- Achieved multi unit MFCs through effectively helping with leading multiple teams across the North Western region.
- Collaborated with team of five people in the development of MFC standardization across the company.
- Promoted to Manager after 5 years with the company.
Timeline
Site Manager
GoPuff
04.2023 - Current
Assistant Manager
GoPuff
02.2022 - 04.2023
Associate
GoPuff
10.2021 - 02.2022
High School Diploma -
Jefferson