Service Center Manager
Valvoline Instant Oil Change
04.2024 - Current
- Created a strong developing culture with an entire team of keyholder, 4 ASCMs, and 1 R1 promotion.
- Mentor to several Service Center Managers within the LTX Market.
- Won the max horsepower trip within first year of being a service center manager.
- Increased employee retention by creating a fun and passionate environment within the service center.
- Successfully created a guest first culture in the service center that resulted in consecutive high overall satisfaction scores.
- Exceeded all service center goals in FY25.
- Created a strong "Happy to Help" culture and sent Vamily members to all parts of the market to help struggling stores.
- Hosted markets very first Community Appreciation Day.
- Apart of the first ever Leadership development team in the LTX market.