Tristina RANCIVILLE
Houston,TX
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
11
11
years of professional experience
Work History
Southwest Airlines Manager
Southwest Airlines
Houston, TX
01.2017 - Current
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Implemented process innovations to improve overall performance and reduce labor costs.
- Met productivity goals by adhering to operating standards and managing labor and expenses.
- Trained, mentored and motivated employees to maximize team productivity.
- Reduced process lags and trained team members on best practices and protocols.
- Built strong operational teams to meet process and production demands.
- Identified and implemented cost savings initiatives to meet company objectives.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
OPERATIONS SUPERVISOR
Courtyard Marriott Hobby AIrport
Saint Louis, MO
01.2014 - 01.2017
- Responsible for driving business results and hotel culture through process execution across all functions and office operations
- Effective leadership and training in key areas of expectation metrics, process execution, member experience, member services, and curriculum modification for procedures
- Monitoring and evaluating daily operations through policy strategies ensuring best practices are being implemented
- Partner with General Manager and Assistant General Manager on feedback and evaluation of staff, training implementation and restructure, and the standard of company guidelines and aspirations are being meet
- Assist with weekly scheduling of the hotel staff
- Lead, facilitate, and drive staff to perform at expectations that are coherent to the company’s specification.
Education
Bachelor of Arts - Communications
University of Missouri - St Louis
St Louis, MO12.2014
Skills
- Communication effectiveness with Coworkers
- All Microsoft Applications
- Training and Coaching
- Analyzing and Processing Data
- Staff Training and Development
- Decision Making
- Inventory Planning and Management
- Presentations and Public Speaking
- Process improvement
- Employee training
- Team building
- Performance management
- Budget management
Interests
Member of Phi Theta Kappa Peer mentor and tutor Member of student Government
Timeline
Southwest Airlines Manager
Southwest Airlines
01.2017 - Current
OPERATIONS SUPERVISOR
Courtyard Marriott Hobby AIrport
01.2014 - 01.2017
Bachelor of Arts - Communications
University of Missouri - St Louis