Trivia Curry
Chicago ,Illinois
Summary
- Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Professional with strong background in restaurant management, skilled in driving operational efficiency and enhancing customer satisfaction. Proven track record in team collaboration, training, and leadership, ensuring cohesive and motivated staff. Effective in adapting to dynamic environments and consistently meeting high standards through strategic planning and exceptional problem-solving abilities. Focused on delivering results and maintaining seamless dining experience. Driven, adaptable, and customer-focused, with strong foundation in effective team leadership and operational management. Possesses essential industry knowledge in inventory control and employee training, along with proficiency in scheduling and customer service. Committed to improving store performance and enhancing customer satisfaction. Energetic and approachable with strong communication skills. Equipped with foundational understanding of customer service principles and proficiency in using CRM software. Committed to resolving issues promptly and fostering positive customer relationships.
Work History
Store Manager
McDonald's
9128 s Cicero ave OakLawn
12 2022 - 11 2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Customer Service Representative
NORC at the University of Chicago
55 East Monroe St
12 2017 - 11 2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop new strategies for enhancing survey participation and effectiveness.
- Conducted detailed interviews with customers, gathering valuable feedback for company improvement.
- Contributed to the continuous improvement initiatives by sharing feedback and suggestions from customer interactions with the management team.
- Maintained strict confidentiality of sensitive customer information, adhering to industry standards and company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Responded proactively and positively to rapid change.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Store Associate
Target
1 S State St
04 2014 - 11 2017
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Answered questions about store policies and addressed customer concerns.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate - Business Administration
05.2013
- Completed professional development in Leadership program
- Gaining valuable insights into team dynamics, conflict resoulation, and effective communication strategies, now actively applying these principles to mentor junior colleagues
Skills
- POS systems
- Retail transactions processing
- Microsoft applications proficiency
- Cash register operation
- Organization
- Attention to Detail
- Google Workspace
- Self-Motivated
- Flexible and Adaptable
- Teamwork and Collaboration
- Multitasking Abilities
- Training and Development
- Teambuilding
- Organization and Time Management
- Good Telephone Etiquette
- Decision-Making
- Excellent Communication
- Problem-Solving
- Customer Relations
- Team leadership and coaching
- Opening and closing procedures
- Hourly shift management
- Scheduling
- Call center operations
- Quality assurance
- Customer support
- Calm disposition
- Inbound phone calls
- Problem-solving skills
- Multi-line phone talent
- Money handling abilities
Timeline
Store Manager - McDonald's
12 2022 - 11 2024
Customer Service Representative - NORC at the University of Chicago
12 2017 - 11 2019
Store Associate - Target
04 2014 - 11 2017
Triton College - Associate, Business Administration
Metropolitan Community College - ,