Kiara Brooks
Summary
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ara Nicole LLC
Wilson
12.2018 - 06.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Managed order processing and maintained accurate customers.
- Collaborated with team members to improve service delivery processes.
- Managed customer interactions through phone, email, and chat channels.
- Maintained product knowledge to provide accurate information to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Patient Care Taker
Home Independently
Wilson
04.2020 - 05.2021
- Assisted patients with daily living activities and personal hygiene needs.
- Maintained a clean and safe environment for patients and staff.
- Provided compassionate care to clients in their homes.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Maintained a clean, safe environment in the patient's room or area of residence.
- Managed multiple tasks simultaneously while providing quality care for each patient.
Machine Operator
Smithfield Packing
Wilson
01.2017 - 12.2018
- Operated machinery for meat processing and packaging.
- Monitored production lines for quality and efficiency.
- Conducted routine maintenance on equipment to ensure functionality.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Carry out regular safety checks on machinery prior to operation.
- Comply with company policies regarding quality control procedures.
Inspector
Linamar
Wilson
06.2015 - 07.2016
- Conducted inspections to ensure product quality and compliance with safety standards.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Utilized measurement tools and equipment to ensure component specifications accurately.
- Documented inspection findings in compliance with company protocols.
- Rejected products and materials failing to meet expectations.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Identified acceptable components and rejected defective products.
Education
GED -
Wilson, NCSkills
- Strong teamwork
- Relationship building
- Creative problem solving
- Call center experience
- Quality control
- Customer relationship management
- Attention to detail
- Active listening
- Stress management
- Time management
- Dispute resolution
- Follow-up skills
- Product knowledge
Timeline
Patient Care Taker
Home Independently
04.2020 - 05.2021
Customer Service Representative
Ara Nicole LLC
12.2018 - 06.2026
Machine Operator
Smithfield Packing
01.2017 - 12.2018
Inspector
Linamar
06.2015 - 07.2016