Trizelle Bennett
Whitestone,NY
Summary
Results-driven professional with a proven track record in family management, senior caregiving, receptionist duties, and customer service representation. Expertise in providing high-quality care and service, coupled with outstanding communication and organizational skills. Seeking a position where I can leverage my experience and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Primary Caregiver
Family Management
Queens, NY
10.2022 - Current
- Safeguarded children from falls or injuries by implementing safety measures throughout the home environment.
- Maintained a safe and comfortable living environment, performing meal preparation, housekeeping tasks and maintaining cleanliness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support children’s nutritional needs.
Senior Caregiver
McDonnell Family
Queens, NY
06.2017 - 10.2022
- Offered companionship and kindness to elderly patient.
- Maintained clean, safe, and well-organized patient environment.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
Receptionist
Homewood Suites
Canonsburg, PA
08.2015 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Call Center Representative
ACS/Booking.com
Montego Bay, JM
07.2014 - 07.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
License - Phlebotomy
Igbans Institute of Vocational Training
Queens, NY03.2019
Certification - Home Health Aide
Igbans Institute of Vocational Training
Queens, NY04.2017
High School Diploma - Business
Mt Alvernia High School
Montego Bay, JM06.2014
Skills
- Customer Service
- Receptionist Duties
- Call Center Operations
- Organization
- Record Keeping
- Childcare and Development
- Negotiation
- First aid and safety
- Compassionate Care
- Personal Hygiene Assistance
- Emotional Support
- Medication Administration
- Behavioral Management
- Medical record-keeping
- Care Plan Management
- Progress Documentation
- Physical therapy support
- Home safety awareness
- Time Management
- Multitasking and Organization
- Heavy Lifting
- Flexible schedule and availability
- Incident Reporting
- Fast Learner
- Teamwork and Collaboration
Timeline
Primary Caregiver
Family Management
10.2022 - Current
Senior Caregiver
McDonnell Family
06.2017 - 10.2022
Receptionist
Homewood Suites
08.2015 - 05.2017
Call Center Representative
ACS/Booking.com
07.2014 - 07.2015
License - Phlebotomy
Igbans Institute of Vocational Training
Certification - Home Health Aide
Igbans Institute of Vocational Training
High School Diploma - Business
Mt Alvernia High School