Tromaine Yancey
Dover,USA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Floor Manager
Goodwill Industries of Delaware
01.2025 - 09.2025
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
- Performed daily audits of cash registers to maintain accurate accounting records.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
Project Manager
Smith and co.
02.2023 - 01.2025
- Determined project staffing needs and led resource management.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Conducted periodic inspections of job sites for quality and progress.
- Conferred with project personnel to identify and resolve problems.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Mental Health Technician
Dover Behavioral Health
06.2022 - 02.2023
- Assisted in developing and implementing treatment plans for patients with various mental health disorders.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Ensured a safe secure environment for patients, adhering to facility safety protocols.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Tracked and replenished inventory of therapeutic supplies and materials.
Executive Administrative Assistant
PBM LLC
01.2012 - 12.2020
- Relayed messages & retrieved reports and printed documents for co-workers to assist with office workflow.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
Executive Housekeeping Manager
Westin Hotel
02.2007 - 04.2012
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Consistently met company and department objectives within budget and time constraints.
- Monitored and reported on key inventory performance indicators to senior management regularly.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ05.2027
High School Diploma - undefined
Public School Repertory Company High School
New York, NY06.2005
Skills
- Project management
- Data analysis
- Inventory management
- Employee training
- Therapeutic communication
- Patient care
- Quality control
- Adaptability and flexibility
- Crisis management
- Marketing strategy
- Business administration
Certification
- CPR and AED CERTIFICATION
- HOME HEALTH CERTIFICATION
- BEHAVIORAL HEALTH SPECIALIST CERTIFICATION
Languages
French: Limited
Spanish: Limited
Accomplishments
- Employee of the Year
- JD Power & Associates Award winner for Outstanding Customer Service
Activities and Honors
Creative Director, Song Writer, Adolescent and Adult Mentor, Cleaning Professional, Poetry extraordinaire
Timeline
Sales Floor Manager
Goodwill Industries of Delaware
01.2025 - 09.2025
Project Manager
Smith and co.
02.2023 - 01.2025
Mental Health Technician
Dover Behavioral Health
06.2022 - 02.2023
Executive Administrative Assistant
PBM LLC
01.2012 - 12.2020
Executive Housekeeping Manager
Westin Hotel
02.2007 - 04.2012
Bachelor of Science - Psychology
University of Phoenix
High School Diploma - undefined
Public School Repertory Company High School