Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Trovante Thompson

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Realtor Consultant

EXp Realty, LLC
11.2020 - Current
  • Consulted with clients on property investment opportunities, providing expert guidance to maximize return on investment.
  • Negotiated favorable contract terms for clients, resulting in increased satisfaction and repeat business.
  • Developed personalized relocation plans for clients, easing their transition into new communities and homes.
  • Organized successful open house events, attracting potential buyers and generating interest in available properties.

Account Manager

CONCENTRIX
08.2021 - 02.2024
  • Maintaining a portfolio of accounts for their Microsoft support usage to renew their services annually and seek potential increases in revenue
  • Researching customer's support ticket submissions to devise proactive strategies for clients to incentivize clients to purchase add-on services
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Computer Repair Technician

FLEX LOGISTICS
06.2020 - 08.2021
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Collaborated with team members to complete complex repairs efficiently and effectively.

Universal Banker

FIRST TENNESSEE BANK
05.2018 - 06.2020
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.

Education

Affiliate Broker License -

TN Real Estate Commission
Memphis, TN
11.2020

Bachelors of Art -

Morehouse College
Atlanta, GA
05.2015

Skills

  • Negotiation expertise
  • Account Management
  • Teamwork and Collaboration
  • Relationship building and management
  • Sales processes
  • New Business Development
  • Cross-selling expertise
  • Customer Service

Accomplishments

  • Morehouse College, voted Football Team Captain in 2014
  • First Horizon Bank, accepted into our internal Diversity Networking Association Employee Research Group, 2019
  • First Horizon Bank, nominated and accepted into New Memphis Embark program for young professionals in the Greater Memphis Area in 2020
  • Flex LTD, nominated to be apart of our Safety Quality Team to ensure safe ESD procedures when handling and disposing computer hardware equipment.
  • Earned multiple Skyslope Flawless File Submission certificates for real estate transactions

Timeline

Account Manager

CONCENTRIX
08.2021 - 02.2024

Realtor Consultant

EXp Realty, LLC
11.2020 - Current

Computer Repair Technician

FLEX LOGISTICS
06.2020 - 08.2021

Universal Banker

FIRST TENNESSEE BANK
05.2018 - 06.2020

Affiliate Broker License -

TN Real Estate Commission

Bachelors of Art -

Morehouse College

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Trovante Thompson