Troy Andrews

Working as a Limited Scope Operator in Xray at the Superior, WI Essentia Health location. I operate and take diagnostic Xrays and assist the CT technologist in getting patients and prepping them for their CT exams.

• Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
• Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
• Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual''s specific health concerns and modifying support strategies accordingly.
• Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.
• Ensured client safety during overnight shifts.

• Led second half of the week at adult foster care facility for individuals with TBI and mental health disabilities.
• Ensured proper dosage and timely delivery of medications.
• Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
• Collaborated with interdisciplinary team members to develop comprehensive care plans addressing clients'' unique requirements.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.