Troy Bailey
Ringgold,GA
Summary
Territory Manager experienced in territory management and customer relationship management. Enhanced team coordination and developed effective sales strategies while managing sales operations and leading emergency response initiatives. Contributed to operational efficiency and customer satisfaction through effective inventory oversight and staff scheduling.
Overview
41
41
years of professional experience
4
4
Certifications
Work History
Territory Manager
Partners Supply/Shearer Supply
Chattanooga, Tennessee
09.2001 - Current
- Managed territory sales operations and developed strategic customer relationships.
- Oversaw inventory management and ensured product availability for customers.
- Managed daily operations and staff scheduling for branch efficiency.
Battalion Chief
Catoosa County Fire Department
Ringgold, Georgia
11.2008 - 12.2024
- Led emergency response operations during critical incidents and large-scale events.
- Coordinated training programs for firefighters on safety practices and operational procedures.
- Supervised fire suppression activities to ensure team effectiveness and safety compliance.
- Managed communications with local agencies to enhance collaboration during emergencies.
- Mentored junior staff in leadership skills and emergency response techniques.
- Kept station in peak working order by inspecting facilities, equipment, and personnel.
- Conducted training drills for firefighters on proper use of firefighting equipment and techniques.
Outside Sales Representative
Standard Appliances
Chattanooga, Tennessee
06.2000 - 09.2001
- Developed strong relationships with clients to understand their appliance needs.
- Conducted product demonstrations to educate customers on appliance features.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
Branch Manager
Cooling & Heating Supply
Fort Oglethorpe, Georgia
05.1998 - 06.2000
- Managed daily operations and staff scheduling to enhance branch efficiency.
- Ensured compliance with company policies and regulatory requirements in all branch activities.
- Facilitated communication between corporate office and branch personnel to align objectives and improve collaboration.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Managed staff scheduling, hiring and training processes.
Branch Manager
C.C. Dickson Co.
Chattanooga, Tennessee
09.1985 - 04.1998
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed daily operations and staff scheduling to enhance branch efficiency.
- Managed staff scheduling, hiring and training processes.
- Oversaw compliance with company policies and regulatory requirements, ensuring smooth branch activities.
- Trained and mentored team members to improve service quality and performance.
- Resolved customer inquiries and complaints, contributing to high satisfaction levels.
- Coordinated branch events to promote community involvement and brand visibility.
Education
High School Diploma -
Notre Dame High School
Chattanooga, TN05-1983
Some College (No Degree) - Civil Engineering
Chattanooga State Community College
Chattanooga, TNSkills
- Territory management
- Sales strategy development
- Customer relationship management
- Client acquisition
- Operational oversight
- Inventory oversight
- Staff scheduling
- Team coordination
- Training and mentorship
- Crisis management
- Business networking
- Effective communication
- Problem solving
Certification
EPA Universal Certification
Timeline
Battalion Chief
Catoosa County Fire Department
11.2008 - 12.2024
Territory Manager
Partners Supply/Shearer Supply
09.2001 - Current
Outside Sales Representative
Standard Appliances
06.2000 - 09.2001
Branch Manager
Cooling & Heating Supply
05.1998 - 06.2000
Branch Manager
C.C. Dickson Co.
09.1985 - 04.1998
High School Diploma -
Notre Dame High School
Some College (No Degree) - Civil Engineering
Chattanooga State Community College