Summary
Overview
Work History
Education
Skills
Timeline
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Troy Bruce

Christiana,TN

Summary

Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to bring excellent skills to a new work environment

Overview

12
12
years of professional experience
2012
2012
years of post-secondary education

Work History

Dispatcher

Lee Company
Franklin, TN
07.2023 - 05.2025
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies for improving efficiency within the dispatch department.
  • Updated records of driver locations, delays, and cancellations.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Provided timely updates to customers regarding their job orders
  • Monitored dispatch board and adjusted call priorities regularly based on customer and technician needs

Residential Electrician

Lee Company
Franklin, TN
06.2017 - 07.2023
  • Team lead and educator for over a hundred employees on a multimillion dollar software release.
  • Assigned education and training to successfully develop new technicians.
  • Interacted with multiple diverse customers daily to solve issues, repair, or install electrical projects around a customer's home
  • Handled multiple high-profile VIP customers with overwhelming customer satisfaction
  • 5+ years advanced troubleshooting
  • 5+ years professional customer service.
  • Made decisions and resolved issues using critical thinking and analytical skills.

Interior Communications Electrician

US Navy
Norfolk, Virginia
09.2013 - 05.2017
  • Received Secret clearance during enlistment in the Navy.
  • Maintained vital communications in high stress environments culminating in no errors while reporting and responding to fire, flooding, medical, and security emergencies
  • Successfully spent over 6000 hours troubleshooting power issues, signal loss, broken wiring, shorts, opens, and grounding issues
  • Used word processing, spreadsheet tracking and database software to track and report on activities and information.
  • Handled assignments with well-organized schedules, supplies and work order documentation.

Education

High School Diploma -

Blackman High School
Murfreesboro, TN

Skills

  • High-Profile VIP Customer service (6 years)
  • Excellent Customer Communication Skills
  • Proficient Work Delegation and Tracking
  • Low and High Voltage Residential Experience
  • Hardware and Software Operator and Installer
  • Technical Support (10 years)
  • Computer Skills (10 years)
  • Creative Problem Solving
  • Increasing Efficiency and Productivity
  • Efficient and Detail-Oriented

Timeline

Dispatcher

Lee Company
07.2023 - 05.2025

Residential Electrician

Lee Company
06.2017 - 07.2023

Interior Communications Electrician

US Navy
09.2013 - 05.2017

High School Diploma -

Blackman High School

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