Terry Fleming Jr.
Clarksville,United States
Summary
Skilled Plumber Technician with over two years experience with a proven track record at Nashville Machine, Hiller, and Lee Company enhancing customer satisfaction through efficient problem-solving and high-quality workmanship. Expert in pipe installation and renowned for exceptional communication skills, I significantly reduced repair callbacks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Plumber Technician
Lee Company
08.2022 - Current
- Installed, repaired and maintained water and sewer systems.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Orders parts for truck stock and custom parts for customers.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Inspected sewers and piping systems to assess quality and condition.
- Kept detailed job records using Atlus software to maintain up-to-date filing system.
Maintenance Technician
Murfreesboro Water Department
03.2022 - 08.2022
- Moved equipment between job locations using truck and trailer.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Loaded and unloaded construction materials on site.
- Operated heavy equipment to move large quantities of dirt and debris.
- Fixed and maintained sewer and water supply mains.
- Located waterlines and used camera system.
Maintenance Technician
Consolidated Utility District
05.2016 - 09.2021
- Repaired non-functioning meters and tested to verify operational status.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Repaired and replaced large water mains.
- Installed taps and water meters
- Operation of heavy equipment such as trenchers, mini ex, backhoes, boring machines, dump trucks.
Plumber Technician
Hiller Plumbing Heating & Cooling
10.2023 - Current
- Improved customer satisfaction by promptly addressing plumbing issues and providing efficient solutions.
- Reduced callbacks for repairs by performing thorough diagnostics and implementing long-lasting fixes.
- Enhanced workplace safety by adhering to industry best practices and following company protocols.
- Streamlined project completion with effective time management and coordination with other technicians.
- Increased client retention through exceptional communication skills, explaining complex issues in a clear and concise manner.
- Maximized productivity by maintaining an organized inventory of tools, equipment, and supplies.
Plumber Technician
Nashville Machine
05.2024 - Current
- Collaborated with construction teams to ensure seamless integration of plumbing systems into new building projects.
- Maintained a clean and organized workspace, promoting a professional image while minimizing the risk of accidents or damage to client property.
- Troubleshot diverse plumbing problems to accurately diagnose the root cause before commencing repairs.
- Completed complex plumbing installations for residential and commercial clients, resulting in increased revenue for the company.
- Reduced callbacks for repairs by performing thorough diagnostics and implementing long-lasting fixes.
- Mentored junior technicians to improve their technical skills, fostering a positive work environment focused on professional development.
- Expanded professional knowledge by attending industry conferences, workshops, and continuing education courses.
- Increased client retention through exceptional communication skills, explaining complex issues in a clear and concise manner.
- Improved customer satisfaction by promptly addressing plumbing issues and providing efficient solutions.
- Delivered high-quality workmanship while meeting strict deadlines for both routine maintenance tasks and emergency repairs.
- Installed, repaired and maintained water, gas and sewer systems.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05.2007
Skills
- Pipe Installation
- Inventory Records
- Leak Detection
- Drain Cleaning
- Welding and Brazing
- Residential Plumbing
- Backflow certified
- Grade 2 water distribution license
- Osha 30
Certification
OSHA 30
Grade 2 water distribution license
Backflow certified
Grade 2 water distribution license
Timeline
Plumber Technician
Nashville Machine
05.2024 - Current
Plumber Technician
Hiller Plumbing Heating & Cooling
10.2023 - Current
Plumber Technician
Lee Company
08.2022 - Current
Maintenance Technician
Murfreesboro Water Department
03.2022 - 08.2022
Maintenance Technician
Consolidated Utility District
05.2016 - 09.2021
OSHA 30
Grade 2 water distribution license
Backflow certified
Grade 2 water distribution license
High School Diploma -
Oakland High School
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