Troy Coldwater
Humble,Texas
Summary
I am a self-motivated healthcare professional with experience in implementing electronic documentation systems and innovating healthcare workflows to streamline processes. I have a strong background in leadership, quality, and clinical compliance. I am seeking a full-time position as Clinical Success Director at ABRIDGE.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Clinical Liaison
United Surgical Partners International (USPI)
Houston, Texas
01.2024 - Current
- Prepare Surgery Centers in the Houston Market for their regulatory surveys through conducting comprehensive mock surveys. This is in conjunction with my role as ADON
Assistant Director of Nursing (ADON)
USPI at North Houston Endoscopy and Surgery
Houston, TX
03.2022 - Current
- Effectively handle computer-related problems through coordination with the IT team
- Effectively executed the implementation and continue to manage a new EMR system
- Manage daily operations and workflow of the clinical area
- Oversee daily staff scheduling
- Handle all employee management responsibilities such as recruitment, termination, and enforcement of disciplinary measures
- Coordinate training for all clinical staff
- Assist with quality and process improvement measures
- Order all medications
Clinical & Quality Manager
Kingwood Endoscopy
01.2021 - 03.2022
- Managed daily flow of the clinical area
- Managed daily staffing and scheduling
- Managed staff, assisted with hiring, firing, and disciplinary action as appropriate
- Oversaw chart audits and medical records
- Implemented a new EMR system
- Coordinated training for all clinical staff
- Managed all quality and process improvement measures for the center
- Managed the ordering of all medications and clinical supplies
- Provided patient care on a daily basis
Health Service Manager
United Healthcare Community & State (Managed Care Organization)
06.2017 - 01.2021
- Managed 15 RN Service Coordinators: Conducted employee evaluations, audited charts for quality control and compliance, resolved member complaints, monitored reports for compliance, hired new employees, conducted disciplinary action as necessary, and oversaw employee training
- Worked with state auditors directly when being audited
- Ensured all members under my service line received quality coordination of care and aided to improve outcomes
- Acted as a subject matter expert on monthly and quarterly reporting, assisted other managers to learn and manage reports
- Worked on various committees to improve and streamline processes
- Helped develop standard operating procedures, policies, and job aids
Service Coordinator
United Healthcare Community & State (Managed Care Organization)
02.2016 - 06.2017
- Assessed members for Medical Necessity Level of Care (MNLOC)
- Performed functional assessments
- Managed a caseload of 75 to 85 members
- Authorized and coordinated nursing services, therapy, personal care providers, transportation, supplies, equipment, testing, and other appointments to meet the needs of the members
Staff Nurse, Pharmacy Nurse, Team Lead, Computer and Technology Lead
Hospital Corporation of America (HCA) - Humble/Kingwood Endoscopy
08.2012 - 01.2016
- Provided direct patient care by working in pre-op, PACU, circulating in the procedure rooms, and doing pre-assessments telephonically
- Assisted with the day-to-day operations of the center by working on computers, troubleshooting problems, working with the software program used, and working with the phone and intercom systems
- Managed the anesthesia carts, managed the pharmacy and was responsible for ordering medications
- Assisted the Quality Manager with conducting chart audits
- Assisted with anything else needed such as going to local stores to get supplies, changing ceiling tiles, and taking down and putting up privacy curtains
PRN Staff Nurse
HCA-Kingwood Wound Center
01.2012 - 08.2012
- Provided direct patient care and provided case management for tests, supplies, and home services needed
Staff Nurse on Intermediate Medical Unit (IMU)
HCA-Kingwood Medical Center
05.2011 - 08.2012
- Provided direct patient care to individuals on the IMU
Director of Outpatient Wound & Lymphedema Center
Brazosport Regional Health System
08.2008 - 05.2011
- Managed RN case managers, technicians, and business office staff
- Conducted evaluations, hired, fired, and held staff accountable to complete job duties
- Conducted chart audits and was responsible for quality improvement projects for the department
- Worked with the business office and health information management departments to ensure all claims were billed properly for reimbursement from insurance companies
- Created policies and procedures
- Oversaw daily operations of the center
- Provided direct patient care and filled in for the RN case managers as needed
Staff Nurse, Relief Charge Nurse, Department Champion of Outpatient Day Surgery & Endoscopy
Brazosport Regional Health System
06.2006 - 08.2008
- Provided direct patient care and served as charge nurse when needed
- Monitored Press Ganey surveys and helped the department improve outpatient satisfaction scores
PRN Staff Nurse at an Internal Medicine Physician’s Office
Dr. Chrietien’s Office
04.2006 - 04.2007
- Provided direct patient care by following MD orders, giving shots, taking vital signs, and gathering health histories
- Scheduled and coordinated tests and procedures and documented appropriate clinical information
Staff Nurse of Telemetry Unit
Brazosport Regional Health System
06.2005 - 06.2006
- Provided direct patient care
Classified Sales Representative
The Source Weekly
01.2002 - 06.2005
- Sold classified newspaper ads, sold ads for and distributed maps of downtown, and delivered newspapers
- Cleaned the entire office building after hours, mowed, assisted with remodeling a new building that was purchased for the business
Owner
Coldwater Lawn Care
01.1996 - 01.2003
- Mowed, trimmed, edged, landscaped, and marketed
Education
Bachelor of Science in Nursing (BSN) -
The University of Texas At Arlington (UTA)
12.2010
Associate Degree in Nursing (ADN) -
Galveston College
05.2005
Pre-requisites for Nursing -
Brazosport Community College
08.2003
Basic Electrical Certificate -
Brazosport Community College
12.2001
Certification
- Basic Life Support (BLS), Current
- Advanced Cardiac Life Support (ACLS), Current
- Pediatric Advanced Life Support (PALS), Current
- Emerging Leadership Program, 10/2020
- Mental Health First Aid, 11/2020
- Hyperbaric and Wound Care Certificate, 09/2008
- Hyperbaric Safety Certificate, 05/2009
Accomplishments
- Phi Kappa Phi, 01/2008-12/2010
- Hall Scholar, 2004-2005
- Phi Theta Kappa, 06/2001-08/2003
Innovations
- Development of the assessment scheduling tool that is used throughout the health plan at UHC (2016)
- Development of the protective supervision SharePoint that is used throughout the health plan at UHC (2019)
Professional Organization Membership
Student Nurses Association, Activities Chairmen of local chapter at Galveston College, 09/2004-05/2005
Committee Experience
- Quality Assurance and Performance Improvement, 01/2021-03/2022
- Manager Education Workgroup, 2020-2021
- Mentor at United Healthcare, 2019-2020
- Preceptor Checklist Workgroup, 2017-2021
- Community Care Improvement Workgroup, 2017-2021
- Pain Task Force, 2012-2013
- Inpatient Satisfaction Team, 2011-2012
- Breast Cancer Community Awareness, 2011
- Employee Recognition, 2010-2011
- Safety, 2008-2011
- Benefit Review, 2007-2011
- Outpatient Satisfaction, 2007-2011
- MRSA Community Awareness, 2007-2008
- Mentor for Graduate Nurse, 2006-2011
License
Texas Registered Nurse License, 716423, Current
Awards
- Employee of the Month, 07/2021, Kingwood Endoscopy
- SAGES of Clinical Excellence, 10/2019, United Healthcare
- Shining Star Award, 05/2012, Kingwood Medical Center
Volunteer Experience
- Gospel Assembly Church, Youth Leader, 02/2013-Current
- Gospel Assembly Church, First Aid Department Head, 08/2014-Current
- Gospel Assembly Church, Youth Leader Assistant, 8/2005-02/2013
- Gospel Assembly Church, First Aid Assistant, 08/2005-08/2014
- Gospel Assembly Church, Mission Work in Cuba, 10/2016-Current
Professional References
Provided upon request.
Timeline
Regional Clinical Liaison
United Surgical Partners International (USPI)
01.2024 - Current
Assistant Director of Nursing (ADON)
USPI at North Houston Endoscopy and Surgery
03.2022 - Current
Clinical & Quality Manager
Kingwood Endoscopy
01.2021 - 03.2022
Health Service Manager
United Healthcare Community & State (Managed Care Organization)
06.2017 - 01.2021
Service Coordinator
United Healthcare Community & State (Managed Care Organization)
02.2016 - 06.2017
Staff Nurse, Pharmacy Nurse, Team Lead, Computer and Technology Lead
Hospital Corporation of America (HCA) - Humble/Kingwood Endoscopy
08.2012 - 01.2016
PRN Staff Nurse
HCA-Kingwood Wound Center
01.2012 - 08.2012
Staff Nurse on Intermediate Medical Unit (IMU)
HCA-Kingwood Medical Center
05.2011 - 08.2012
Director of Outpatient Wound & Lymphedema Center
Brazosport Regional Health System
08.2008 - 05.2011
Staff Nurse, Relief Charge Nurse, Department Champion of Outpatient Day Surgery & Endoscopy
Brazosport Regional Health System
06.2006 - 08.2008
PRN Staff Nurse at an Internal Medicine Physician’s Office
Dr. Chrietien’s Office
04.2006 - 04.2007
Staff Nurse of Telemetry Unit
Brazosport Regional Health System
06.2005 - 06.2006
Classified Sales Representative
The Source Weekly
01.2002 - 06.2005
Owner
Coldwater Lawn Care
01.1996 - 01.2003
Bachelor of Science in Nursing (BSN) -
The University of Texas At Arlington (UTA)
Associate Degree in Nursing (ADN) -
Galveston College
Pre-requisites for Nursing -
Brazosport Community College
Basic Electrical Certificate -
Brazosport Community College
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