Troy Cole
Emory,TX
Summary
Dynamic sales professional with a proven track record at CarMax, excelling in territory management and customer retention. Adept at exceeding sales goals through strategic planning and team support. Recognized for implementing process improvements that enhanced operational efficiency and fostered strong client relationships, driving significant business growth.
Overview
18
18
years of professional experience
Work History
Route Sales Representative
Frito-Lay
09.2025 - Current
- Learned product knowledge to effectively communicate features and benefits to customers.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maximized sales through effective territory management and strategic route planning.
Sales Specialist
Lowe's
01.2023 - Current
- Assisted customers in product selection, enhancing their shopping experience and satisfaction.
- Developed in-depth knowledge of inventory systems to streamline stock management processes.
- Collaborated with team members to optimize sales strategies and improve overall store performance.
- Provided training and support for new staff, fostering a collaborative team environment.
- Analyzed customer feedback to identify trends, informing product offerings and service improvements.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
USPS
Mail Carrier, United States Postal Service
12.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Project Manager
Astrowatt Solar
06.2022 - 12.2022
- Led cross-functional teams to streamline project workflows and enhance collaboration.
- Developed comprehensive project plans, ensuring alignment with organizational goals and timelines.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
Sales Manager
CarMax
05.2008 - 05.2022
- Led sales team to exceed performance goals through targeted training and coaching.
- Analyzed market trends to identify opportunities for growth and product diversification.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Skills
- Customer retention
- Performance tracking
- Policies and procedures implementation
- Revenue generation
- Business management
- Excellent communication
- Organizational skills
- Team building
Timeline
Route Sales Representative
Frito-Lay
09.2025 - Current
Sales Specialist
Lowe's
01.2023 - Current
USPS
Mail Carrier, United States Postal Service
12.2022 - 04.2023
Project Manager
Astrowatt Solar
06.2022 - 12.2022
Sales Manager
CarMax
05.2008 - 05.2022