Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Cook

Danville,KY

Summary

Driven professionally with a track record of enhanced customer satisfaction and efficiency. Skilled in navigating fast-paced environments with a positive attitude and strong teamwork abilities. Excelled in roles requiring cultural awareness, significantly improving operational productivity. Demonstrated commitment to ethics and integrity, alongside advanced instructional techniques, contributing to team success and professional growth.

Overview

33
33
years of professional experience

Work History

Delivery Driver

WFL
05.2021 - Current

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  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate delivery.
  • Stocked supplies and prepared ingredients the day, and restocked during downtimes for expected busy periods.
  • Assisted in training new staff to enhance customer service skills and comply with food safety standards.

Delivery Driver

PJ United
10.2012 - 08.2020

Delivery Driver

Norfolk Public Schools Child Nutrition
10.2015 - 07.2020
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with staff members and coworkers.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Maintained refrigeration vehicle and equipment in optimal condition for efficient operations and reduced downtime.

Scale Technician

Kippenbrock Scale Company
06.2013 - 10.2015
  • Enhanced customer satisfaction by troubleshooting and resolving scale issues promptly.
  • Developed strong relationships with clients through consistent communication and timely follow-up visits for ongoing maintenance needs.
  • Improved scale accuracy by conducting regular maintenance and calibration.
  • Operated CLD-A class scale truck for testing and repairing commercial weigh stations.

Home Appliance Sales Associate

Sears
09.2011 - 10.2012
  • Increased customer satisfaction by providing personalized product recommendations and demonstrating appliance features.
  • Contributed to team meetings by sharing best practices and suggesting areas for improvement within the store operations or sales process.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and timely completion of sales-related tasks.
  • Consistently received positive feedback from customers for attentive service and in-depth product knowledge.

Operations Specialist/Recruit Division Commander

US Navy
10.1991 - 10.2011
  • Supported mission success through diligent surveillance of assigned geographic areas using advanced radar technology.
  • Developed strong working relationships with fellow operators to facilitate seamless coordination during high-pressure situations.
  • Participated in joint exercises with allied nations to strengthen interoperability between different military branches'' radar capabilities.
  • Maintained strict adherence to operational security protocols, safeguarding sensitive information from unauthorized access or disclosure.
  • Contributed to higher levels of physical fitness among recruits by developing challenging but achievable workout routines tailored to individual needs.
  • Upheld high standards of conduct among recruits by enforcing disciplinary measures when necessary while also providing guidance for positive behavior changes.
  • Served as a positive example of professionalism and dedication, inspiring recruits to strive for excellence in their own military careers.

Education

CDL-A License - Truck Driving

Tidewater Community College
Norfolk, VA
03.2013

Associate of Arts - Liberal Arts And General Studies

Saint Leo University
Virginia Beach, VA
03.2012

Master Training Specialist - Military Instruction

Basic Instructor Training
Great Lakes, IL
07.2005

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Ethics and integrity
  • Cultural Awareness
  • Instructional Techniques

Timeline

Delivery Driver

WFL
05.2021 - Current

Delivery Driver

Norfolk Public Schools Child Nutrition
10.2015 - 07.2020

Scale Technician

Kippenbrock Scale Company
06.2013 - 10.2015

Delivery Driver

PJ United
10.2012 - 08.2020

Home Appliance Sales Associate

Sears
09.2011 - 10.2012

Operations Specialist/Recruit Division Commander

US Navy
10.1991 - 10.2011

CDL-A License - Truck Driving

Tidewater Community College

Associate of Arts - Liberal Arts And General Studies

Saint Leo University

Master Training Specialist - Military Instruction

Basic Instructor Training
Troy Cook