Troy Deines
Golden,CO
Summary
Driven professional with a proven track record in sales management and customer relations, notably at Classic Trailer Sales Inc. Excelled in boosting sales through up-selling and superior service, achieving significant customer satisfaction. Skilled in complex problem-solving and territory management, I've consistently enhanced business operations and team performance. My approach has fostered strong client relationships, leading to repeat business and referrals.
Overview
19
19
years of professional experience
Work History
Salesperson
Classic Trailer Sales Inc.
4415 Wheatridge Colo. 80033
11.2019 - 05.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
Owner Lawncare, Landscaping and Property Care
Tee Green LLC
Golden, CO 80401
04.2005 - 10.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Assistant Pro
Applewood Golf Pro
Wheat Ridge, CO 80033
03.2005 - 04.2012
- Ran Pro Shop overseeing sales, merchandizing, tee times, lesson bookings and assisted with tournaments.
- Instructed lessons for both juniors and adults.
- Ran and oversaw multiple weekly summer camps with hundreds of junior students
- Covered shifts when needed in every department
- Acting manager when General Manager and assistant manager when not on premise.
Education
Associate of Science - Business Management
Red Rocks Community College
Golden, CO. 8040103.1991
High School Diploma -
Golden High School
Golden, CO 8040105.1988
Skills
- Sales management
- Up-selling
- Closing Techniques
- Territory Management
- Customer Relations
- Product and service knowledge
- Complex Problem-Solving
Timeline
Salesperson
Classic Trailer Sales Inc.
11.2019 - 05.2024
Owner Lawncare, Landscaping and Property Care
Tee Green LLC
04.2005 - 10.2019
Assistant Pro
Applewood Golf Pro
03.2005 - 04.2012
Associate of Science - Business Management
Red Rocks Community College
High School Diploma -
Golden High School