Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy deleon

East Hampton,CT

Summary

Accomplished General Manager at Devivo Collision, adept in operations management and team leadership, significantly enhancing sales and profitability. Leveraged exceptional interpersonal communication to forge lasting client relationships, and applied expert problem resolution skills for high customer satisfaction. Proven track record in P&L management and business development, consistently meeting goals. Licensed CT. state appraiser extremely fluent in insurance claim handling and negotiation .

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager

Devivo Collision
06.2007 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Auto Physical Damage Appraiser

Duhamel and Duhamel
01.2004 - 12.2006
  • Enhanced client trust through transparent communication of appraisal findings, including explanations for any recommended repairs or adjustments.
  • Improved customer satisfaction by providing timely and accurate auto damage appraisals.
  • Maintained a high level of customer satisfaction by resolving disputes in a timely and professional manner.
  • Demonstrated expertise in auto body repair techniques while assessing damaged vehicles to provide accurate cost estimates for repairs or replacement parts.
  • Safeguarded company interests by accurately identifying total losses and ensuring proper valuation of salvageable vehicles.
  • Expedited claims processing by conducting thorough vehicle inspections and promptly submitting reports.
  • Mitigated potential fraud risks by identifying suspicious claims patterns and promptly escalating concerns to management.

Body Shop Manager

Antonino Auto Group
01.1994 - 12.2003
  • Supervised and managed shop operations and tasks.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
  • Used [Software] to prepare and manage annual operating budget of body shop.

Education

High School Diploma -

Rham High School
Hebron, CT

Skills

Problem Resolution

Operations Management

Efficient multi-tasker

Team Leadership

Customer Relations

Training and Development

P&L Management

Deadline-oriented

Consistently meet goals

Exceptional interpersonal communication

Business Development

Certification

Ct state insurance physical damage appraisers license. # 8311011

Timeline

General Manager

Devivo Collision
06.2007 - Current

Auto Physical Damage Appraiser

Duhamel and Duhamel
01.2004 - 12.2006

Body Shop Manager

Antonino Auto Group
01.1994 - 12.2003

High School Diploma -

Rham High School

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Troy deleon