Troy Dumas
Harvey,LA
Overview
29
29
years of professional experience
Summary
Detail-oriented Accounts Payable professional with extensive experience in operational leadership and team development. Delivered improved accuracy and efficiency through effective problem-solving and process enhancement. Committed to leveraging AP expertise to drive operational excellence in future roles.
Work History
ACCOUNTING AP LEAD
SERVICE INTERNATIONAL CORPORATION
06.2021 - Current
- Guide the workflow and assignments to colleagues responsible for matching purchase orders with incoming vendor invoices and posting purchase orders for payments. Review colleagues work providing timely feedback on processes and results. Review difficult and escalated issues providing guidance to colleagues; assess the need for management involvement.
- Inspected invoices for proper approval and coding, ensuring high accuracy and attention to detail. Entered invoices into A/P system using Genpact, Wonderbotz, and Coupa/Spendsmart. Reviewed accounts payable reports to research and reconcile accounts, aligning vendors’ statements with A/P system. Entered journal entries.
- Researched complex vendor account issues, documented findings and resolution options, and collaborated with management to process approved adjustments.
- Places outgoing calls to vendors to discuss concerns, acceptable solutions, and further document issue.
- Handled inquiries across multiple channels (voicemail, email, telephone) and provided direction to the relevant team members.
- Trained colleagues on processes, procedures, job aids, and systems. Delegated work assignments, addressed questions, and reviewed completed work. Provided feedback on work output and drafted SOPs and job aids tailored to user needs.
- Working independently, completes complex work consistently and accurately applies procedures, regulations, and policies producing compliant and efficient results. Discusses unique issues with management for guidance. Self manages workload and priorities to deliver quality work on time. Exhibits accountability. Ensures compliance with local, State, and federal regulations.
- Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts quickly to new work structures, processes, requirements, or cultures.
COLLECTIONS/Administrative Assistant
NODA CHILD SUPPORT
New Orleans, LA
04.2001 - 04.2021
- Responsible for the collection of child support from the clients and made sure that the collection analyst had proper tools to collect the support.
- Set and achieved goals with collecting over $2 million a year.
- Prepare audits on child support cases.
- Renegotiated payment terms with hundreds of clients to facilitate timely support payments.
- Renegotiated payment terms to ensure timely collections from clients. with hundreds of clients.
- Prepared employee time with accuracy for payroll submission.
- Oversaw inventory of State computers and printers to maintain accurate records. for the State’s computers and printers.
ADMINISTRATIVE ASSISTANT
ORLEANS PARISH JUVENILE COURT
New Orleans, LA
04.1997 - 06.2001
- Facilitated communication between the Judges, Attorneys, and the Judicial Administrator.
- Prepared employees' time with accuracy for payroll submission.
- Prepared new hire packets for new employees.
- Coordinated employee benefits with the City of New Orleans to ensure compliance and support for staff.
- Supervised clerks and assisted with employee performance evaluations and disciplinary recommendations.
- Oversaw and trained clerk staff on policies, procedures, legal processes, and software systems.
- Resolved complex complaints and difficult customer service issues using effective communication and problem-solving skills.
- Coordinated meetings, appointments, travel arrangements for judges, correspondence, and other administrative duties.
Education
GENERAL STUDIES
SOUTHERN UNIVERSITY OF NEW ORLEANS
New Orleans, LA01-1986
HIGH SCHOOL DIPLOMA - undefined
JOH F. KENNEDY
New Orleans01-1982
Skills
- Microsoft Office proficiency
- Attention to detail
- Proficient in Oracle ERP
- KPI development
- Issue Resolution
- Time optimization
- Escalation Management
- SOP development
- Training & Coaching
- Discrepancy resolution
- Workflow management
- SLA management
Timeline
ACCOUNTING AP LEAD
SERVICE INTERNATIONAL CORPORATION
06.2021 - Current
COLLECTIONS/Administrative Assistant
NODA CHILD SUPPORT
04.2001 - 04.2021
ADMINISTRATIVE ASSISTANT
ORLEANS PARISH JUVENILE COURT
04.1997 - 06.2001
HIGH SCHOOL DIPLOMA - undefined
JOH F. KENNEDY
GENERAL STUDIES
SOUTHERN UNIVERSITY OF NEW ORLEANS