Troy Helgerson
North Las Vegas,NV
Summary
Versatile senior leader and military veteran highly experienced in both the operations and clinical arenas. Hands-on leadership and management background with a solid track record of success in physician relations, workplace culture refinement, process optimization and operational restructuring.
Overview
21
21
years of professional experience
Work History
Senior Director - Operations, Cardiovascular Services
Intermountain Health - Desert Region
Las Vegas, NV
12.2022 - Current
- Streamlined referral process into cardiology that led to applying appropriate use criteria to all incoming referrals
- Improved time from referral to new appointment by over 15%
- Rose caregiver engagement scores from a rating of 3.6/5 to 4.4/5 against an enterprise average 4.1/5.
- Established IV diuresis clinic with the goal of admission avoidance for heart failure exacerbation patients and realized cost savings from avoidable admissions >$350k in first four months of operation
- Established ambulatory surgery center in partnership with a surgical group and pivoted cases there in a thoughtful and safe manner resulting in over $100k procedural cost savings/month
- Worked on transition team to build and implement Epic EHR migration for Intermountain Health
- Intermountain Health Desert Region co-lead for L.O.V.E. Awards
- Established a rural cardiology clinic in Pahrump and staffed with four cardiology providers
- Improved slot utilization from 72% to 93% in year one of employment
- Pushed over 20 caregivers through qualified bilingual training in 2023, moving total for cardiology over stretch goal of 25 qualified bilingual caregivers in cardiology
- Increased co-pay collections from 82% to 95-97% total collection rate consistently across all clinics
- Drove down employee turnover from 10% to 2% in first year of employment
Manager, Cardiovascular Services
HCA - MountainView Hospital
Las Vegas, NV
11.2015 - 12.2022
- Scaled up invasive and diagnostic cardiology volume >10%, year over year, since 2016
- Cultivated a culture that has led to
- Co-created MountainView Hospital's Leadership and Organizational Development Committee to strengthen the leadership development of directors and succession plan for future leaders
- Established Heart Failure Committee to decrease readmission and improve care for CHF patients - rallied pharmacy residents, internal medicine residents, other graduate medical education resources to aid in this cause
- Built an engaged frontline workforce and a strong culture with overall employee engagement index score of 96 - nineteen points higher than overall enterprise engagement
- Awarded adult transthoracic echocardiography accreditation from Intersocietal Accreditation Commission - 1st hospital in Las Vegas to achieve this mark
- Helped stand up facility TAVR, Watchman and MitraClip structural heart programs
- HCA Far West Division and MountainView Hospital Innovator award winner for quality and patient safety relating to improving infection prevention practices
- Established the Diagnostic Cardiology Center to support and grow outpatient testing volumes
- Moderator for newly established complex case conference established to bring community cardiologists and surgeons together to showcase our facility and program
- Member of facility people pillar, built to drive employee engagement across the facility
Lead Cardiac Sonographer
Mike O'Callaghan Military Medical Center
Nellis, NV
03.2007 - 11.2015
- Scaled up outpatient diagnostic cardiology volumes>10% year over year
- Increased operational efficiencies and expanded the cardiac sonographer role to maximize sonographer workflows and allowed sonography team to practice at the edge of their scope
- Developed a sonographer boot camp echo program to give USAF airmen the confidence and competencies to perform limited echocardiography in an emergency setting
- Primary diagnostic cardiology instructor for USAF family medicine residency program
- Led the survey readiness team for infection prevention and sterile processing to zero findings in the triennial Joint Commission accreditation survey
- Served as chief cardiology instructor and preceptor for the USAF cardiopulmonary program at Mike O'Callaghan Federal Medical Center
- Wrote and implemented all policies for echocardiography and contributed in the writing and implementation of all other cardiac testing performed in the facility
- Contributed to the written curriculum for the USAF Cardiopulmonary Apprentice program
Noncommissioned Officer in Charge, Cardiopulmonary Laboratory
United States Air Force - 152nd Medical Group
Reno, NV
02.2003 - 01.2013
- Assigned as enlisted manager of cardiopulmonary laboratory operations
- Recognized as 152nd Medical Group outstanding non-commissioned officer of the year
- Awarded the Army Achievement Medal for joint operations with the US Army
- Managed retention program that led to record low turnover of airmen and officers in unit
Education
Master of Business Administration - Healthcare Management -
Western Governors University
Bachelor of Science, Business - Healthcare Management -
Western Governors University
United States Air Force Cardiopulmonary Technologist Program
Skills
- Team Building and Motivation
- Key Performance Indicators
- Stakeholder Relations
- Innovation management
- Pipeline Development
- Operations Management
Community Service
- Volunteer, LVSportz Foundation
- Volunteer, Three Square
- Volunteer, Las Vegas Rescue Mission
References
Jeremy Bradshaw, MHA, FACHE, Chief Executive Officer, St. Mark's Hospital, Salt Lake City, UT, (956) 388-0376
Jeffrey Levisman, MD, Chief of Cardiology, MountainView Hospital, Las Vegas, NV, (310) 927-6910
Timeline
Senior Director - Operations, Cardiovascular Services
Intermountain Health - Desert Region
12.2022 - Current
Manager, Cardiovascular Services
HCA - MountainView Hospital
11.2015 - 12.2022
Lead Cardiac Sonographer
Mike O'Callaghan Military Medical Center
03.2007 - 11.2015
Noncommissioned Officer in Charge, Cardiopulmonary Laboratory
United States Air Force - 152nd Medical Group
02.2003 - 01.2013
Master of Business Administration - Healthcare Management -
Western Governors University
Bachelor of Science, Business - Healthcare Management -
Western Governors University
United States Air Force Cardiopulmonary Technologist Program
Similar Profiles
Kyle GriffithsKyle Griffiths
Mill Operator/Laborer, Housekeeper at Intermountain Farmers- South Region FeedMill Operator/Laborer, Housekeeper at Intermountain Farmers- South Region Feed
Julie ShayneJulie Shayne
Clinical Documentation System at Educator, Intermountain Peaks RegionClinical Documentation System at Educator, Intermountain Peaks Region
Wendy SchneiderWendy Schneider
Administrative Support Supervisor at Intermountain HealthAdministrative Support Supervisor at Intermountain Health
Angela BurtonAngela Burton
Director, Business Sales at VerizonDirector, Business Sales at Verizon
Blaze PepeBlaze Pepe
Senior Technical Analyst at HCASenior Technical Analyst at HCA