CHRIS TAYLOR
Bristol,TN
Summary
Healthcare operations leader with 24+ years of experience guiding multi-site service lines, physician alignment, and performance improvement. Leads strategic planning, access expansion, workflow standardization, and financial oversight to improve patient care, reduce costs, and grow revenue across complex regulated environments.
Overview
20
20
years of professional experience
Work History
Senior Director of Operations Cardiovascular Services
BALLAD HEALTH CVA HEART INSTITUTE
Kingsport, TN
01.2024 - Current
- Provides enterprise-level strategic and operational leadership for a multi-site cardiovascular service line with 47M annual patient revenue that encompasses hospital-based and ambulatory services, physician practices, diagnostics, interventional cardiology, electrophysiology, vascular services, and advanced cardiovascular programs.
- Develop and execute cardiovascular growth strategies focused on increasing market share, expanding specialty access, reducing patient outmigration, strengthening referral networks, and developing new cardiovascular services and access points.
- Lead operational and financial performance through standardized workflows, provider productivity, patient access, volume growth, expense management, capital planning, contribution-margin improvement, and executive KPI reporting with a monthly average of 3400 office visits.
- Optimized cardiovascular access and capacity through provider template management, scheduling and referral strategies, and performance improvement across multiple markets.
- Partnered with 118 FTEs, physicians, APPs, and other stakeholders to align physicians, expand service lines, transform operations, and enhance quality and patient experience.
- Led development and implementation of advanced cardiovascular programs and strategic initiatives, ensuring alignment, operational launch, and sustainable growth.
- Regional cardiovascular service line delivering comprehensive heart and vascular care across Northeast Tennessee and Southwest Virginia.
Chief Operating Officer (2009 to Present)
PEACHTREE INPATIENT CONSULTING
Bristol, TN
01.2009 - 01.2024
- Launched an entrepreneurial venture specializing in healthcare operations optimization, focusing on strategic planning and execution for sustainable and profitable growth of client organizations. Leverage data-driven metrics and analysis to identify priorities and support bottom-line and performance growth. Expand existing programs into new locations, and support management teams to promote and deliver services to physicians, managers, and facility leaders. Oversee 40 full-time providers (physicians and nurse practitioners) and manage $10MM+ in revenue.
- Deliver consistent increases in admission volume, resulting in average gains of over $3.5MM in hospital revenue.
- Maintain an exceptional record of achieving a 15% reduction in Length of Stay (LOS) and associated expense reductions through improved DRG management and increased total admissions.
- Generate $4.2MM in annual savings by optimizing processes and procedures, including improvements in discharges, diagnostic testing analysis and the creation of clinical pathways.
- Cultivated relationships with clients and third-party resources, driving repeat business and enhancing client satisfaction.
- Led innovative inpatient healthcare initiatives in rural communities, addressing unique challenges and expanding access to essential care options.
- Adjusted strategy to meet program needs, developed systems aligned with cost constraints, insurance dynamics, and personnel requirements.
- Clinch Valley Medical Center: 175 beds, generating $1M+ in annual revenue.
- Wythe County Community Hospital: 100 beds, produces $900K in annual revenue.
- Raleigh General Hospital: 300 beds, Level III Trauma Center, $6-7MM+ in annual revenue.
- Plateau Medical Center: 25 beds, critical access hospital, yielding $600-700K in annual revenue.
- NOTABLE PROJECTS:
- Knoxville Leadership Foundation (KLF): Contracted by the KLF to assist in creating a Behavioral and Mental Health Counseling Center in Knoxville, TN, to support KLF clients dealing with trauma and substance abuse. The project involved 3 main scopes: assessing state licensure, designing the counseling center and establishing billing and provider credentials. Set the foundation for helping patients in need within the Knoxville community.
- Post Acute Consultants of Virginia: Served as a strategic advisor and business development specialist at Post Acute Consultants of Virginia, overseeing inpatient operations across multiple facilities in southwest Virginia, including nursing homes and an LTACH. Identified and fostered key partnerships with healthcare leaders in Virginia and Tennessee to expand services to facilities. Managed 6 regions, focusing on operations, marketing strategy, census development, quality and compliance, resulting in revenue growth to $1.1MM in under 2 years.
- Infinity Medical Management: Championed the growth and development of the outpatient service offering for the company, Infinity Medical Management, overseeing multiple business service lines until the divestiture and sale of the offering in 2020. Crafted strategic plans, setting clear goals and establishing objectives to align with the unique needs of each region, division and organization. Designed and deployed site policies, annual budgeting, and the crucial aspects of business development, planning and revenue monitoring.
- Oversaw and led financial portfolios, clinical performance, employee dynamics, operational challenges and physician/provider relationships across 2 regions in Virginia and West Virginia.
- Provided strategic leadership and fostered growth across 8+ sites while mentoring clinical and staff employees.
- Accelerated Infinity's revenue from $893K to $1.6MM in under 2 years.
- Hospitalist medicine advisory group, develops and manages hospitalist programs from the ground up with clinical and operational foundations.
Executive Director-Hospitalist, Physician Liaison-WPS & WHS (2007-2010)
WELLMONT PHYSICIAN SERVICES
Kingsport, TN
01.2007 - 01.2010
- Stabilized Kingsport program after ownership change by repairing team operations and building strategic alliances with 7 hospital groups. Developed and deployed program plans focused on financial performance, clinical quality, and patient-centered care, aligning with Wellmont Physician Services and Wellmont Health System's vision. Identified and enabled innovation, implementing problem-solving mechanisms, and contributing to technical system enhancements like a CPOE expansion program.
- Generated $5.3MM in annual revenue growth by establishing and managing 7 successful hospitalist programs.
- Secured $750k+ in cost savings by eliminating external recruiting costs and onboarding 50+ physicians through internal efforts.
- Maintained quarterly Press Ganey scores of 90% or higher across operations and affiliated practices, reflecting high patient satisfaction and operational excellence.
- Reduced expenses by $315K+ through payroll analysis, performance modeling tools, and efficient scheduling protocols, enhancing patient care and improving financial posture.
- Wellmont is a non-profit healthcare system; WPS is the physician-employed entity of Wellmont and serves multiple hospitals.
Education
Master of Business Administration -
King University
Bachelor of Business Administration - Marketing
East Tennessee State University
Skills
- Healthcare operations
- Clinical Program Development
- Patient-Focused Operations
- Strategic Planning & Execution
- Strategic execution
- Business Transformation
- Market expansion
- Process Improvement
- Performance Metrics
- KPI reporting
- Data-driven decisions
- Operational excellence
- Performance management
- Financial management
- Budget control
- Cost control
- Financial projections
- Risk mitigation
- Regulatory Compliance
- Project Management
- Cross-Functional Collaboration
- Cross-team coordination
- Team leadership
- Team mentoring
- Staff training
- Leadership training
- Influential & Engaging
- Executive Communication
- Stakeholder Engagement
- Relationship Management
- Problem solving
- Performance analysis
- Quality assurance
- Process improvements
- Operational efficiency
- Process improvement
- Contract negotiation
- Performance evaluations
- Budget control
- Cross-team coordination
- Financial projections
Personal Information
Title: VICE PRESIDENT, TALENT DEVELOPMENT
EARLY CAREER HIGHLIGHTS
BUSINESS DEVELOPMENT MANAGER | Bristol-Abingdon & Kingsport Consultants, Inc. | Established a thriving company in the healthcare industry, growing revenue and fostering patient-centered care. Spearheaded the development and promotion of hospitalist programs at 3 medical centers in collaboration with administrators and medical directors. Managed a $4MM annual revenue portfolio with a $3MM payroll, ensuring budget compliance and financial reporting accuracy. Oversaw and led a $4MM acquisition, handling all aspects of the sale, from legal to clinical matters.
Timeline
Senior Director of Operations Cardiovascular Services
BALLAD HEALTH CVA HEART INSTITUTE
01.2024 - Current
Chief Operating Officer (2009 to Present)
PEACHTREE INPATIENT CONSULTING
01.2009 - 01.2024
Executive Director-Hospitalist, Physician Liaison-WPS & WHS (2007-2010)
WELLMONT PHYSICIAN SERVICES
01.2007 - 01.2010
Master of Business Administration -
King University
Bachelor of Business Administration - Marketing
East Tennessee State University