Troy Helm
Carter Lake,IA
Overview
2009
2009
years of professional experience
Work History
Asst. Manager of Perishables
Hy-Vee
Deli Manager
Hy-Vee
Deli Supervisor
Hy-Vee
Service Manager
Hy-Vee
Omaha 9
11.2003 - 11.2008
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained staff on customer service best practices, enhancing team performance and satisfaction.
- Managed inventory levels, optimizing stock availability while minimizing waste.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Retail Worker
Hy-Vee
Red Oak, IA
05.1997 - 11.2003
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, processing transactions accurately and managing cash handling procedures.
- Maintained cleanliness of work area, ensuring adherence to safety standards and creating a welcoming environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Promoted to full time Shift Manager while working here
Timeline
Service Manager
Hy-Vee
11.2003 - 11.2008
Retail Worker
Hy-Vee
05.1997 - 11.2003
Asst. Manager of Perishables
Hy-Vee
Deli Manager
Hy-Vee
Deli Supervisor
Hy-Vee