Troy Jones
3416 W. Douglas,Chicago, IL
Summary
Dynamic customer service professional with a proven track record at Enterprise Rent-A-Car, adept at resolving conflicts and enhancing customer relations. Skilled in critical thinking and proficient in computer systems, I excel in high-pressure environments, ensuring timely and satisfactory resolutions while maintaining a strong commitment to service excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
06.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
Driver
Alpha Baking Company
10.2021 - 05.2022
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Obtained signatures from customers upon delivery of goods.
Stock Room Associate
Walmart
05.2016 - 08.2021
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Stocked new and returned inventory according to proper storage procedures.
- Prepared pallets for shipment or use by sales floor employees.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
Education
High School Diploma - General Studies
Collins High School
Chicago06.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Product knowledge
- Prioritization
Timeline
Customer Service Representative
Enterprise Rent-A-Car
06.2022 - 12.2024
Driver
Alpha Baking Company
10.2021 - 05.2022
Stock Room Associate
Walmart
05.2016 - 08.2021
High School Diploma - General Studies
Collins High School
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