TROY KNIGHT
Fort Washington
Summary
Results-driven Senior Estimator with expertise in Xactimate and property claims. Proven ability to mentor junior staff and conduct thorough site assessments, ensuring accurate estimates that drive project success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Estimator
Panda Exteriors
Laurel
05.2024 - 08.2025
- Provided detailed estimates for exterior roofing products to ensure accuracy and compliance.
- Created comprehensive reports to supplement insurance estimates, enhancing approval rates.
- Reviewed blueprints and plans to identify key cost factors and materials prior to estimation.
- Trained junior estimators on industry best practices and effective estimation techniques.
- Consistently achieved weekly revenue goals while maintaining high-quality standards.
- Negotiated effectively with insurance adjusters
- Utilized estimating software to enhance calculation speed and accuracy.
- Coordinated across departments to streamline project workflows.
Estimator/Project Manager
Belfor Restoration
Beltsville
02.2023 - 01.2024
- Developed detailed scopes and estimates for reported damages using Xactimate and Symbility.
- Provided recommendations on insurance coverage and remodeling for repairs.
- Managed material costs, labor, job updates, and payment details for invoicing.
- Represented company at meetings and conferences, sharing information on services and benefits.
- Identified subrogation situations, and initiated the appropriate action.
- Trained new estimators and project managers
Outside Property Adjuster
Erie Insurance Group
Erie
11.2021 - 02.2023
- Conducted investigations, interviews, and damage inspections within assigned territory.
- Prepared estimates, addressed coverage inquiries and litigation matters.
- Set reserves, reviewed reports, directed expert consultations, and determined claim value.
- Issued and declined payments and assisted with negotiating claims with plaintiff's attorney(s) when necessary.
- Recognized subrogation situations and initiated appropriate actions to recover funds.
- Assisted claims supervisor by representing company at legal proceedings as needed.
- Facilitated training of new claims adjusters to enhance team performance.
Senior Property Adjuster
Engle Martin and Associates
Fairfax
07.2018 - 10.2021
- Conducted onsite investigations to assess property loss coverage and adjust claims of moderate to high severity.
- Processed moderate and severe complexity claims
- Evaluated complex coverage and damage issues, prepared detailed repair estimates.
- Explained loss coverage, assisted policyholders with damage itemization, emergency repairs, and temporary housing needs.
- Prepared comprehensive reports for negotiating property purchase prices and repair costs.
- Coordinated services with contractors, emergency repair teams, cleaning services, and replacement vendors.
- Identified illegitimate loss reporting to prevent fraudulent claims.
- Demonstrated strong expertise in claims handling procedures and operations.
Insurance Claims Adjuster
Crawford & Company
Fairfax
06.2016 - 07.2018
- Negotiated settlements
- Collaborated with contractors and vendors
- Scoped properties for defects and took accurate measurements.
- Investigated damages across residential, commercial, and auto properties.
- Created floor plan sketches and entered data into estimating software for line-by-line cost analysis.
- Drafted comprehensive reports to facilitate negotiations on purchase price or repairs.
- Established business relationships with property owners, contractors and vendors
- Trained new hires, boosting staff morale and productivity.
WRT Mitigation Supervisor
Michael and Son Services
Alexandria
08.2014 - 06.2016
- Communicated job details to customers, contractors, and vendors.
- Mentored contractors to boost morale.
- Reported production metrics to management for strategic decision-making.
- Collaborated with property managers to secure new business opportunities.
- Assisted with the hiring and termination process.
- Conducted site visits to provide a second opinion.
- Prepared cost estimates.
- Scheduled and led productivity meetings to drive team efficiency.
Customer Service Supervisor
Michael and Son Services
Alexandria
07.2012 - 08.2014
- Supervised a team of 30 customer service representatives to enhance service quality.
- Trained new employees to ensure adherence to company standards.
- Processed refunds and scheduled appointments efficiently.
- Maintained accurate records of client conversations for reference.
- De-escalated complaint calls to resolve issues promptly.
- Evaluated employee performance through regular observations.
- Communicated effectively with department managers regarding operational needs.
- Managed office key responsibilities, ensuring security and accessibility.
Customer Service Representative
Michael and Son Services
Alexandria
08.2011 - 07.2012
- Delivered exceptional customer service consistently to enhance client satisfaction.
- Handled and routed over 100 phone calls daily
- Responded to customer emails daily, providing timely assistance.
- Scheduled service appointments efficiently
- Managed accounts
- Conducted follow-up calls to ensure customer satisfaction.
- Maintained accurate call logs for tracking and reporting purposes.
- Upsold products and services effectively to increase revenue.
Education
HS Diploma -
Westlake High School
Waldorf, MD05-2008
Skills
- Xactimate proficiency
- Property claims management
- Report writing
- Operations management
- Typing speed: 60 wpm
- Microsoft Office Suite
- Training and development
- Excellent customer service
Certification
- IICRC Certified
- Texas Property & Casualty Adjuster Licence
Accomplishments
- Top grossing estimator for consecutive years
References
References available upon request.
Timeline
Senior Estimator
Panda Exteriors
05.2024 - 08.2025
Estimator/Project Manager
Belfor Restoration
02.2023 - 01.2024
Outside Property Adjuster
Erie Insurance Group
11.2021 - 02.2023
Senior Property Adjuster
Engle Martin and Associates
07.2018 - 10.2021
Insurance Claims Adjuster
Crawford & Company
06.2016 - 07.2018
WRT Mitigation Supervisor
Michael and Son Services
08.2014 - 06.2016
Customer Service Supervisor
Michael and Son Services
07.2012 - 08.2014
Customer Service Representative
Michael and Son Services
08.2011 - 07.2012
HS Diploma -
Westlake High School