Troy Luciani
Vestal,NY
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with members. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Goals of growth and experience in the Financial Industry.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Visions Federal Credit Union
Vestal, NY
09.2024 - Current
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Served large number of members during high volume shifts and remained composed and professional in stressful situations.
- Welcomed members and offered pleasant service during entire transaction.
- Maintained confidentiality of records and member information.
- Resolved problems or discrepancies concerning members' accounts.
- Educated members about different types of services available at the branch.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Promoted high member satisfaction by resolving problems with knowledgeable and friendly service.
Amazon Delivery Associate
Blue Steel Logistics LLC
Conklin, New York
05.2024 - 08.2025
- Delivered Packages safely and timely to designated addresses within assigned territory.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Sorted parcels according to delivery route.
- Communicated effectively with dispatch regarding delivery progress and route detours.
Shift Manager
Jimmy John's Sandwiches
Vestal, NY
02.2019 - 04.2024
- Responsible for all aspects of management in a supervisory capacity.
- Food Preparation, Planning, Inventory
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and making deposits.
Education
Bachelor's Degree in Business Administration -
SUNY Oneonta
Oneonta, NY05.2024
Skills
- Business Analysis skills
- Proficient in Microsoft Office and Outlook
- Operations Management
- Exceptional customer service
- Dependability and Responsibility
- Leadership
- Organization and Time Management
Timeline
Member Service Representative
Visions Federal Credit Union
09.2024 - Current
Amazon Delivery Associate
Blue Steel Logistics LLC
05.2024 - 08.2025
Shift Manager
Jimmy John's Sandwiches
02.2019 - 04.2024
Bachelor's Degree in Business Administration -
SUNY Oneonta
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