Troy Mack
Lincoln,NE
Summary
Professional leader with proven ability to oversee operations and drive team success. Strong focus on collaboration, effective communication, and adaptability to evolving challenges. Skilled in conflict resolution, workflow management, and ensuring compliance with policies and procedures. Known for fostering productive environment and consistently achieving operational goals.
Overview
8
8
years of professional experience
Work History
Frontline Supervisor
COMMUNITY SUPPORTS NETWORK
Lincoln, NE
09.2023 - Current
- Operational Excellence: Oversee daily operations for residential group homes, ensuring high levels of compliance with safety regulations and therapeutic guidelines.
- Team Leadership: Supervise and mentor Direct Support Professionals (DSPs), facilitating hiring, onboarding, and training to reduce turnover and promote a positive team culture.
- Strategic Budgeting: Manage household budgets and expenses, ensuring fiscal responsibility while maintaining high standards of care.
- Person-Centered Advocacy: Coordinate medical appointments, transportation, and ISP documentation, resulting in improved health outcomes and higher resident engagement scores.
- Crisis Management: Effectively lead teams through high-pressure situations using crisis intervention and behavior management strategies.
Lead Direct Support Professional
COMMUNITY SUPPORTS NETWORK
Lincoln, NE
11.2017 - 10.2023
- Career Development: Guided individuals in setting and achieving professional goals, researching employment opportunities tailored to specific needs and abilities.
- Staff Mentorship: Provided on-the-job training for new job coaches, emphasizing documentation accuracy, policy adherence, and professional expectations.
- Service Coordination: Evaluated participant needs to determine eligibility for supportive services, acting as a bridge between individuals and community resources.
Education
Bachelor of Science - Criminal Justice
Wichita State University
Wichita, KS05-2001
Skills
- Leadership & Coaching: Staff supervision, conflict resolution, and professional development
- Operational Oversight: Budget management, ISP implementation, and safety compliance
- Stakeholder Relations: Family advocacy, guardian collaboration, and community partnership
- Program Quality: Person-centered planning, data-driven tracking, and audit readiness
Timeline
Frontline Supervisor
COMMUNITY SUPPORTS NETWORK
09.2023 - Current
Lead Direct Support Professional
COMMUNITY SUPPORTS NETWORK
11.2017 - 10.2023
Bachelor of Science - Criminal Justice
Wichita State University