Troy Medlock
Forest City
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lowe's Home Improvement
04.2022 - Current
- I am a sales associate in the Outside Garden department and Electrical department
- In Outside Garden there is a lot of moving around and heavy lifting
- In the Electrical department there isn't too much walking around but a lot to sell
- I've sold numerous of products by letting customers know the benefits of the products
Home and Furnishing Consultant
Raymour and Flannigan Clearance Center
11.2023 - 12.2024
- Advised customers on care and maintenance of new furniture purchases, including warranties and service plans.
- Offered financing options to customers, explaining terms and conditions clearly.
- Greeted customers to determine wants or needs.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Followed up with customers via phone to answer questions.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Provided exceptional customer service through friendly interactions during each interaction.
- Provided customers with furniture solutions to meet their individual needs and lifestyle.
- Assisted customers in selecting the right furniture based on their preferences, budget, and space requirements.
- Upsold customers on protection plans, warranties and coordinating products.
- Handled returns and exchanges according to company policies.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Computed purchases and received and processed cash or credit payment.
- Helped customers increase purchasing power through store financing options.
- Conducted regular follow-up calls with customers to ensure satisfaction with purchased items.
Solar Marketer
SmartRoof
01.2023 - 05.2023
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Door to door communication sales.
- Engaging customers in our product and how it could benefit them currently and, in the future.
- Studying our product and solar tax credit to see if it would make sense for the customer to purchase. If getting solar wouldn't help them, I wouldn't continuously contact them to encourage them to have solar.
Sales Associate
Lowe's Home Improvement
08.2021 - 12.2021
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Sold various products by explaining unique features and educating customers on proper application
Cashier and Customer Service
Wawa
01.2021 - 07.2021
- Managed the cash register while ensuring to maintain compliance with cashier principles, policies, and external audits
- Prepare accurate, timely financial reports of company expenditures following the schedule
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Help customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Processed POS transactions, including checks, cash, and credit purchases, or refunds
- Reviewed weekly sales circulars and monitored price changes
Education
High School Diploma -
Paterson Charter School for Science and Technology
01.2020
Skills
- Goal orientated
- Self-motivated
- Active listening
- Communication skills
- Customer service skills
- Sales performance
- Problem-solving skills
- Multitasking
- Point of sale knowledge
- Stocking
- Replenishing skills
- Goal setting
- Delivery coordination
- Team building
- Self-motivation
- Material knowledge
- Product and service sales
Languages
English
Full Professional
Timeline
Home and Furnishing Consultant
Raymour and Flannigan Clearance Center
11.2023 - 12.2024
Solar Marketer
SmartRoof
01.2023 - 05.2023
Sales Associate
Lowe's Home Improvement
04.2022 - Current
Sales Associate
Lowe's Home Improvement
08.2021 - 12.2021
Cashier and Customer Service
Wawa
01.2021 - 07.2021
High School Diploma -
Paterson Charter School for Science and Technology
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