Troy Meyers
Meridian,Idaho
Summary
Hospitality executive with over 17 years of leadership experience in luxury and branded hotel environments, including Hyatt Hotels and Wyndham Vacation Ownership. Demonstrated success in enhancing hotel operations, fostering high-performing teams, and elevating guest satisfaction. Expertise in operational leadership, talent development, and employee engagement drives organizational performance.
Overview
1
1
Certification
31
31
years of professional experience
Work History
HR DIRECTOR
Terraces of Boise- A Humangood Community
06.2019 - Current
- In service of 230 Team Members
- Manage talent acquisition, recruiting efforts, HRIS, and Payroll
- Provide leadership development and training to the Leadership team.
- Utilized metrics to educate and partner with leaders to improve labor costs, safety, & team member engagement.
- Spearheaded effort through education and training to reduce turnover by 33%
- Idaho's Premier Luxury Senior Community. HumanGood is one of the largest senior living organizations in the nation.
EXPERIENCE DIRECTOR
Terraces of Boise- A Humangood Community
Boise, ID
06.2017 - 06.2019
- Evaluated and streamlined onboarding processes to enhance efficiency.
- Created a peer mentor training program to support new hires.
- Facilitated orientation and customer service classes to improve employee readiness.
- Conducted town hall meetings to strengthen team communication.
- Managed resident experiences through personalized service and community engagement initiatives.
GENERAL MANAGER
Wyndham Vacations
06.2014 - 02.2017
- Exceeded annual financial goals consistently, contributing to overall profitability.
- Secured record quality assurance scores at 96%, ensuring high service benchmarks.
- Achieved top 15% guest satisfaction scores across company, reflecting exceptional hospitality standards.
- Increased employee satisfaction scores by 20%, fostering positive workplace culture.
- Achieved lowest turnover rate in region, ensuring consistent staffing levels.
ASSISTANT GENERAL MANAGER
Hyatt Hotels
Boise, Idaho
03.2012 - 06.2014
- Managed daily operations, increasing hotel efficiency through streamlined processes.
- Improved employee satisfaction scores annually, fostering a positive workplace culture.
- Maintained highest quality assurance scores within the region.
- Developed leadership programs that facilitated employee promotions to management roles.
GENERAL MANAGER
Hyatt Hotels
11.2006 - 06.2007
- Oversaw operations of 120-room all-suites hotel, ensuring efficiency and guest satisfaction.
- Led staff through multi-million dollar renovation, enhancing property appeal and functionality.
- Managed full P&L and budget responsibilities to optimize financial performance.
- Guided staff to adhere to new Hyatt standards of service and operations.
HOTEL MANAGER
Owyhee Plaza Hotel
Boise, Idaho
01.1996 - 11.2006
- Oversaw hotel operations, managing 125 employees across multiple departments to enhance overall efficiency.
- Led hiring, onboarding, training, and leadership development initiatives.
- Maintained high service and morale levels during financial constraints, ensuring guest satisfaction.
- Implemented pay strategies that reduced turnover by 30% while preserving financial stability.
- Developed new leaders, facilitating over 25 staff promotions into leadership roles.
- Fostered collaboration among departments to streamline operations and improve team engagement.
- Approved payroll consistently to ensure timely compensation.
Education
BACHELOR OF SCIENCE - HR MANAGEMENT
Western Governors University
01-2019
SHRM- CP -
Society of Human Resource Management
01-2019
Skills
- Workforce planning
- Experience enhancement
- Budget management
- Leadership development
- Organizational development
- Talent acquisition
- Performance optimization
- Culture improvement
- Performance management
Gallup Strengths
- Relator
- Belief
- Futuristic
- Restorative
- Positivity
Certification
- Gallup Successful Strengths
- Working Genius Certification
Timeline
HR DIRECTOR
Terraces of Boise- A Humangood Community
06.2019 - Current
EXPERIENCE DIRECTOR
Terraces of Boise- A Humangood Community
06.2017 - 06.2019
GENERAL MANAGER
Wyndham Vacations
06.2014 - 02.2017
ASSISTANT GENERAL MANAGER
Hyatt Hotels
03.2012 - 06.2014
GENERAL MANAGER
Hyatt Hotels
11.2006 - 06.2007
HOTEL MANAGER
Owyhee Plaza Hotel
01.1996 - 11.2006
BACHELOR OF SCIENCE - HR MANAGEMENT
Western Governors University
SHRM- CP -
Society of Human Resource Management