Troy Miller
Abilene
Summary
With 18 years at CDTS, I excelled in customer service management and problem-solving, leading a team to surpass business goals. My expertise spans from welding to mechanical repairs, underscored by a commitment to quality and reliability. Achievements include developing strong customer relationships and enhancing team productivity through effective leadership and technical skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
CDTS
05.2006 - 03.2024
- 18 years, Managing, Supervising, hiring, training team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met customer to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Set up service order with work to be performed.
- Quote, invoice and receive payment for work performed.
- Search parts, order parts, purchased parts and installed parts.
- Maintained team productivity and quality of service.
- 20 years, Weld tig, mig and stick process. Including steel, alum and stainless steel.
- 18 years, Mechanical and electrical on tank trailers and trucks.
- 15 year certified registered inspector- DOT Cargo Tank Inspections. In accordance with TITLE 49 CFR 180.407
- 15 year boiler operation, steaming out tanker trailers
- 15 years, Working on and repairing pumps and machines.
Education
GED -
Fairfield High School
Fairfield, TXSkills
- Problem-solving
- Customer service
- Positive attitude
- Team leadership
- Reliable and responsible
- Critical thinking
- Customer service management
- Workflow management
- Welding
- Mechanic
- DOT Tank Inspector
Certification
- DOT Cargo Tank Inspection Certified
- Forklift Certified
- Yard Truck Certified
- Welding Certified
Timeline
Service Manager
CDTS
05.2006 - 03.2024
GED -
Fairfield High School
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