Troy Mitchell
ARVADA,Colorado
Summary
Accomplished Parts Professional with a proven track record at Advance Auto Parts and Batteries, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in warehouse operations and customer service, I successfully streamlined vendor relations, boosting efficiency. My dedication to safety and team collaboration fostered a trustworthy environment, leading to significant repeat business.
Overview
7
7
years of professional experience
Work History
Parts Professional
Advance Auto Parts and Batteries
03.2017 - 08.2024
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Coordinated closely with the shipping department to ensure timely delivery of orders, minimizing delays and keeping customers informed on their order status.
- Provided exceptional customer service, addressing concerns promptly and ensuring complete satisfaction with purchased parts.
- Ensured safety standards were upheld within the workplace, maintaining clean and organized spaces free from potential hazards.
- Developed strong rapport with clients through consistent professionalism, building trust that led to repeat business over time.
Education
Bachelor - Engineering Mechanics
Us Navy Campas
Corpus Christi, TX05.1994
Co
Skills
- Order Picking
- Shipping and receiving
- Shelf Stocking
- Warehouse Operations
- Cycle counting
- Order Placement
- Warranty Administration
- Diagram Reading
- Ordering parts
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Vehicle operations knowledge
- Team Collaboration
- Verbal and written communication
- Clean Driving Record
- Forklift Operation
- Training and coaching
- Goal Setting
- Staff Training
Timeline
Parts Professional
Advance Auto Parts and Batteries
03.2017 - 08.2024
Bachelor - Engineering Mechanics
Us Navy Campas
Co
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