Troy Modlin
Fort Lauderdale,FL
Summary
Dynamic CEO with a proven track record in strategic planning and team leadership. Expertise in enhancing customer relationship management, driving innovative solutions, and optimizing operational efficiency to boost team performance and satisfaction.
Overview
20
20
years of professional experience
Work History
CEO
TPMG
Weston, FL
01.2014 - Current
- Developed innovative solutions that boosted team performance and outcomes.
- Collaborated effectively with diverse coworkers to achieve objectives and resolve product issues.
- Resolved customer issues with knowledgeable, friendly service, enhancing satisfaction.
- Analyzed customer feedback to determine specific needs to provide timely solutions.
- Executed daily responsibilities with accuracy and efficiency.
Property Manager
Atlantis Management Services
Cooper City, Florida
02.2007 - 12.2013
- Managed daily operations of residential and commercial properties.
- Oversaw lease agreements and fostered positive tenant relations to enhance occupancy rates and tenant satisfaction.
- Coordinated maintenance requests and vendor services to ensure timely resolutions and maintain property standards.
- Developed budgets and monitored expenses for property management.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Drafted and monitored budgets for overall maintenance and operations.
- Implemented cost-cutting measures that streamlined operations and optimized budget allocations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Met with clients to discuss and negotiate management contracts and service agreements.
Education
Master of Arts - Political Science
Boston
University05-1994
Some College (No Degree) - Law
New York Law School
New York, NYSkills
- Strategic planning
- Financial analysis
- Market analysis
- Operational metrics
- Risk management
- Vendor negotiation
- Stakeholder engagement
- Customer relationship management
- Operational excellence
- Change management
- Team leadership
- Decision making
- Problem solving
- Effective communication
- Conflict resolution
- Leadership presence
Timeline
CEO
TPMG
01.2014 - Current
Property Manager
Atlantis Management Services
02.2007 - 12.2013
Master of Arts - Political Science
Boston
Some College (No Degree) - Law
New York Law School