Troy Munroe
Summary
Dynamic customer service professional with experience at Teleperformance, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in data entry and call center operations, consistently delivering exceptional service and fostering positive customer relationships.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
06.2024 - 07.2025
- Assisted customers with inquiries and provided information on products and services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM systems.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Responded to customer requests for products, services, and company information.
Crew Member
Huey Magoo's Chicken
01.2024 - 06.2024
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Operated point-of-sale systems accurately, managing cash transactions and balancing registers at shift end.
Cashier
McDonald's
08.2023 - 01.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of service areas to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Team development
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
06.2024 - 07.2025
Crew Member
Huey Magoo's Chicken
01.2024 - 06.2024
Cashier
McDonald's
08.2023 - 01.2024
High School Diploma -
West Broward High School
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
OMAR DOMINGUEZOMAR DOMINGUEZ
Customer Care at TeleperformanceCustomer Care at Teleperformance
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T