Summary
Overview
Work History
Education
Skills
MILITARY SERVICE
Timeline
Generic

Troy Riehl

Fond Du Lac,WI

Summary

Dynamic management professional with over 10 years of experience fostering strong relationships with co-workers, staff, and clients. Expertise in account management highlights a commitment to building and maintaining client partnerships while driving results through effective teamwork and adaptability to evolving needs. Proficient in communication, negotiation, and problem-solving, consistently demonstrating reliability and a goal-oriented approach. A proven track record of achieving targets and enhancing customer satisfaction underscores a dedication to exceeding organizational objectives.

Overview

11
11
years of professional experience

Work History

Onsite Account Representative

Fastenal
09.2023 - Current
  • Working directly with multiple customer contacts and building relationships with upper management
  • Receiving product; inspecting it for quality control, staging, scanning, and packing; and making deliveries
  • Purchasing product, quoting, sourcing, and managing inventory
  • Developing and executing a sales plan to reach and exceed business goals
  • Communicating business statistics & progress toward goals
  • Developing continuous improvement programs
  • Demonstrating and maintaining cost savings programs
  • Creating a unique environment of program offerings
  • Handling day-to-day needs of the customer

Owner/Operator

OED Rides LLC
09.2021 - 09.2023
  • Supervise performance of workers with goals of improving productivity, efficiency, and cost savings.
  • Oversee project execution, phase progress, workmanship and team performance to drive on time completion of deliverables.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Manage vendors by negotiating deliverables, cost and expected quality.
  • Develop business from ground up and prepared records and operations for smooth handover to new owners.
  • Establish favorable relationships with vendors and contractors, facilitating contract negotiations.
  • Confer with customers to understand needs.
  • Manage operations budgeting, accounts payable and accounts receivable and payroll.

Direct Sales Representative

Charter Communication
03.2018 - 08.2021
  • Visited potential and current customers at personal and business locations to promote products.
  • Demonstrated product features to align within customer needs.
  • Pursued new accounts through lead generation, cold calling, and advertising referrals.
  • Discussed service levels with customers and potential upgrades.
  • Listen to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Operations Manager

Habitat for Humanity Restore
07.2014 - 06.2017
  • Directed day-to-day operations by spearheading implementation of short term and long term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality customer service and logistics.
  • Track and replenished inventory to maintain par levels.
  • Reviewed daily financial reports and reconciled accounts to keep information correct and current.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Collaborated with the board of directors to determine mission and value and plan for short and long term-term goals.

Education

Sociology

University of Wisconsin, Oshkosh

Associate of Science - Electronics

Wisconsin School of Electronics
Madison, WI

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management

MILITARY SERVICE

  • United States Marine Corps
  • Honorable Discharge
  • Confidential Clearance

Timeline

Onsite Account Representative

Fastenal
09.2023 - Current

Owner/Operator

OED Rides LLC
09.2021 - 09.2023

Direct Sales Representative

Charter Communication
03.2018 - 08.2021

Operations Manager

Habitat for Humanity Restore
07.2014 - 06.2017

Sociology

University of Wisconsin, Oshkosh

Associate of Science - Electronics

Wisconsin School of Electronics
Troy Riehl