Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Troy Sanchez

Arleta,CA

Summary

Resourceful Mobile Technician known for completing tasks efficiently and producing high-quality work. Specialize in troubleshooting software issues, performing hardware repairs, and maintaining up-to-date knowledge of the latest repair procedure for vehicles. Excel in communication, problem-solving, and time management skills, ensuring customer satisfaction and timely project completion.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mobile Technician

Lucid Motors
Beverly Hills
01.2024 - Current
  • Diagnose and repair vehicles at customers Homes or place of work
  • Schedule appointments on a day to day basis, or reschedule customers for more in depth diagnosis or specialty repairs that cannot be performed roadside
  • Be customer facing, while providing helpful and friendly service
  • Thoroughly document all work while providing detailed notes on service visits and escalating more serious concerns to engineering

Lead Technician

Tesla Motors
Burbank
05.2019 - 01.2024
  • Lead the shop and a team of 25+ technicians, monitored daily metrics and drove the team to hit daily goals.
  • Handled customer escalations and performed test drives as needed.
  • S3 Diagnostic technician, HV certified, and performed all bumper to bumper repairs
  • EHS representative for the service center and was in charge of making sure the shop was EHS compliant and submitting injury reports
  • Serviced shop equipment and performed minor repairs
  • In charge of submitting facilities repairs or specialized repairs for shop equipment
  • Trained and mentored new on boarding technicians
  • Performed shop loading for technicians, and set up technicians individual queues with work for the day tailored to their skill level

Parts Counterman

Galpin Motors/VW
Mission Hills
03.2017 - 05.2019
  • Assisted back of house technicians in ordering and pulling parts for repair orders
  • Assisted walk in customers with ordering and purchasing parts
  • Received daily inventory, received into the system and organized and stock shelves accordingly to shop needs
  • Performed deliveries for wholesale customers

Education

ASE program -

Pierce College
Woodland Hills
05.2016

High School Diploma -

Sun Valley High School
Sun Valley
06.2012

Skills

  • Parts inventory
  • Advanced troubleshooting
  • Repair documentation
  • Complex technical issues
  • System updates
  • Critical Thinking
  • Wire Splicing
  • Multitasking Abilities
  • Time management abilities
  • Educating customers
  • Preventive Maintenance
  • Conflict Resolution
  • Reliability
  • Safety Procedures Adherence
  • Adaptability

References

  • Jeff Monterroso, Former Lead, 8184304121
  • Luis Gomez, Former Supervisor, 3234857549
  • Sergio Valles, Former Lead, 6263401716

Certification

  • 609 Refrigerant Certification
  • Tesla High Voltage Certified

Timeline

Mobile Technician

Lucid Motors
01.2024 - Current

Lead Technician

Tesla Motors
05.2019 - 01.2024

Parts Counterman

Galpin Motors/VW
03.2017 - 05.2019

ASE program -

Pierce College

High School Diploma -

Sun Valley High School

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Troy Sanchez