Troy Sanchez
Arleta
Summary
Technician with comprehensive skills in automotive diagnostics and repairs, including advanced troubleshooting of electrical systems. Experienced in leading teams to optimize performance through effective training and mentoring. Committed to maintaining safety compliance and delivering exceptional customer service while managing detailed repair documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Serve Robotics
North Hollywood
12.2025 - 02.2026
- Conducted service repairs and calibrations on delivery bots, including lidar cameras and short-range radar.
- Executed on-site and remote diagnostics of delivery robots.
- Identified potential problems during routine inspections, enabling proactive measures to prevent future breakdowns.
- Maintained detailed repair documentation to ensure accuracy and compliance.
Technician IV Fleet Mechanic
Rivian automotive inc.
01.2025 - 10.2025
- Diagnosis, repair and maintain amazon’s electric delivery van fleet within a timely manner.
- Perform regular preventive maintenance on Rivian Trucks, SUVs, and delivery Vans, maintaining detail documentation of repairs, warranty claims, and keeping track of vehicles that have been placed onto parts hold.
- Performed wheel alignments, diagnosed and repaired air suspension and hydraulic suspension systems.
- Specialized in diagnostics for CAN, LIN, and high voltage repairs.
- Utilized computerized systems for documentation, parts ordering, service procedures, diagnostics, and logs.
- Minor paint touch up, Heavy body adjustments, Glazing experience with removing windshields, rear glasses, quarter glasses, roof glasses, and window glass removal and replacement.
- Led night crew, addressing customer escalations and conducting test drives as required.
- Coordinate with other Night crew lead to dispatch work, train technicians, maintain or fix shop equipment, and make sure our shift is on track daily to hit our goals.
Mobile Technician
Lucid Motors
Beverly Hills
12.2023 - 12.2024
- Diagnosed and repaired vehicles at customer homes or places of work, ensuring convenience and satisfaction.
- Schedule appointments on a day to day basis, or reschedule customers for more in depth diagnosis or specialty repairs that cannot be performed roadside.
- Provided helpful and friendly service to customers, fostering positive relationships.
- Documented all work with detailed notes on service visits, escalating serious concerns to engineering for further resolution.
Lead Technician
Tesla Motors
Burbank
04.2019 - 12.2023
- Led shop and team of 25+ technicians, monitored daily metrics to ensure achievement of daily goals.
- Functioned as S3 diagnostic technician, holding HV certification, and performed comprehensive bumper-to-bumper repairs.
- Trained and mentored new on boarding technicians.
- Performed shop loading for technicians, and set up technicians individual queues with work for the day tailored to their skill level.
- Resolved customer escalations and conducted test drives.
- Served as EHS representative for the service center, maintaining EHS compliance and managing the submission of injury reports.
- Serviced shop equipment and performed minor repairs.
- In charge of submitting facilities repairs or specialized repairs for shop equipment.
Autotech Installer
Best Buy Inc
Burbank
10.2013 - 05.2019
- Performed installations of aftermarket components such as radios speakers, backup cameras, amplifiers, dash cams, on a wide range of vehicles.
- Performed troubleshooting to diagnose and resolve system issues.
- Collaborated with team members to ensure timely and accurate installations.
- Provided exceptional customer service during on-site installations and consultations.
- Maintained inventory of installation tools and equipment for operational efficiency.
Parts Counterman
Galpin Motors/VW
Mission Hills
02.2017 - 04.2019
- Coordinated with back of house technicians to order and pull parts for timely completion of repair orders.
- Guided walk-in customers through ordering and purchasing parts, ensuring accurate and efficient service.
- Received daily inventory, received into the system and organized and stocked shelves accordingly to shop needs.
- Managed deliveries for wholesale customers, ensuring prompt and reliable transportation of parts.
Education
ASE program -
Pierce College
Woodland Hills05-2016
High School Diploma -
Sun Valley High School
Sun Valley06-2012
Skills
- Advanced troubleshooting
- Repair documentation
- Parts inventory
- Technical problem solving
- Complex technical issues
- System updates
- Electrical Diagnostics
- Multitasking
- Time management
- Customer education
- Multitasking Abilities
- Time management abilities
- Adaptability
- Educating customers
- Conflict Resolution
- Technical Reporting
- Collaborative Problem Solving
- Customer Support
- Critical Thinking
- Workload management
Certification
- 609 Refrigerant Certification
- Tesla High Voltage Certified
- Rivian High Voltage and Low Voltage Certified
References
- Jeff Monterroso, Former Lead, 8184304121
- Luis Gomez, Former Supervisor, 3234857549
- Sergio Valles, Former Lead, 6263401716
Timeline
Service Technician
Serve Robotics
12.2025 - 02.2026
Technician IV Fleet Mechanic
Rivian automotive inc.
01.2025 - 10.2025
Mobile Technician
Lucid Motors
12.2023 - 12.2024
Lead Technician
Tesla Motors
04.2019 - 12.2023
Parts Counterman
Galpin Motors/VW
02.2017 - 04.2019
Autotech Installer
Best Buy Inc
10.2013 - 05.2019
ASE program -
Pierce College
High School Diploma -
Sun Valley High School