Troy Sawyers
Winchester
Summary
Extensive experience in customer relations and field operations, demonstrating adaptability to diverse company needs. Proven ability to quickly acquire new skills and knowledge. Reliable team player with a strong focus on achieving collective goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
Airgas
Lexington
05.2015 - Current
- Operated delivery vehicles for safe transport of gas and equipment.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Assisted customers with unloading and handling gas cylinders safely.
- Collaborated with warehouse staff for efficient loading procedures.
- Adhered to safety regulations while transporting hazardous materials.
- Provided exceptional customer service during deliveries and interactions.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Achieved consistently high customer scores due to exceptional service.
Office Manager Insurance Agent
Lykins Insurance
Olive Hill
06.2010 - 02.2015
- Advised clients on insurance coverage options and policy details.
- Processed insurance applications and ensured compliance with regulations.
- Maintained up-to-date knowledge of industry trends and changes in regulations.
- Educated clients on claims procedures and documentation needed.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions using computer software systems.
- Processed payments received from clients promptly according to established procedures.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Maintained office equipment by scheduling repairs and routine maintenance checks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
High School Diploma -
East Carter
Grayson, KY05-1995
Skills
- Safety compliance
- Customer service
- Problem solving
- Team collaboration
- Attention to detail
- Communication skills
- Time management
- Punctual and reliable
- Customer rapport
- Relationship building
Certification
Class A CDL with hazmat and tankers
Timeline
Driver
Airgas
05.2015 - Current
Office Manager Insurance Agent
Lykins Insurance
06.2010 - 02.2015
High School Diploma -
East Carter
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