Troy Schuld
Auburn,WA
Overview
14
14
years of professional experience
Work History
Service Advisor
Regal Auto Care Tie Pros
Auburn , WA
01.2020 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Inventory tracking
- manage returns
General Manager
Grease Monkey
Renton, WA
06.2010 - 11.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs.
Education
Automotive Degree - Automotive
University Technical Institute
Arizona 06.2001
High School Diploma -
Kentwood High School
Covington, WA06.1998
Skills
- Excellent Communication
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Quality Control
- Calm and Professional Under Pressure
- Listening Skills
- Customer Service
- Customer Account Management
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Diagnostics and Repair
- Repair Scheduling
- Creative Solutions
Timeline
Service Advisor
Regal Auto Care Tie Pros
01.2020 - Current
General Manager
Grease Monkey
06.2010 - 11.2021
Automotive Degree - Automotive
University Technical Institute
High School Diploma -
Kentwood High School