Troy Selig
Lincoln,Nebraska
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Conversion Analyst, Senior Professional II
Fiserv
04.2022 - Current
- Conducted regular reviews of conversion processes, identifying opportunities for improvement and implementing best practices as needed.
- Coordinated issue escalation process through development and support departments when necessary for swift conflict resolution.
- Successfully migrated historical data from legacy systems to modern platforms without compromising data integrity or continuity of operations.
- Trained end-users on new systems post-conversion, ensuring smooth adoption and effective utilization of updated tools or platforms.
- Monitored ongoing performance metrics to gauge success of conversion initiatives, making adjustments as needed to optimize outcomes.
- Collaborated with cross-functional teams to ensure seamless data migration and system integration.
- Designed effective test plans to validate conversion outcomes, ensuring accurate results and minimizing potential risks.
Conversion Analyst
Fiserv
03.2014 - 04.2022
- Served as a subject matter expert within the organization on all matters related to data conversion, contributing valuable insights during stakeholder meetings and project planning sessions.
- Improved overall data quality by validating input sources, ensuring accurate results in output files.
- Successfully migrated historical data from legacy systems to modern platforms without compromising data integrity or continuity of operations.
- Conduct technical data mapping analysis with a meticulous, investigative focus
- Manage full project lifecycle deliverables – from initiation to project closure – ensuring seamless transitions and robust testing protocols
- Design and document technically complex requirements for dynamic business applications, and collaborate with both business analysts and technical teams to craft tailored technical solutions
- Assure exceptional quality of conversion outputs through rigorous quality inspections
- Lead offline system and output testing, ensuring data integrity and alignment with client specifications
- Strategically plan and engage in client mock events, fostering deep partnerships with client and Fiserv stakeholders
Personal Banker
AMERICAN NATIONAL BANK
12.2012 - 01.2014
- Provide quality service and developed long-term customer relationships
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Inside Sales Rep, Compensation Group
Kenexa, an ibm company
05.2012 - 12.2012
- Establish rapport and build client relationships through understanding the client’s business, organization, goals and needs
- Leveraged CRM tools to manage client contacts efficiently, enhancing relationships through personalized outreach strategies.
- Analyzed historical data to identify patterns in pricing fluctuations, informing future strategies for cost optimization.
- Provided comprehensive support for outside sales representatives, enabling them to close deals more effectively.
Business Development Manager, Picker Division
National Research Corporation
12.2010 - 04.2012
- Prospected for clients, using Internet search engines, healthcare industry references.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
Teller/ Personal Banker Trainee
Mutual of omaha bank
07.2009 - 12.2010
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using appropriate systems
Education
Bachelor of Science in Business Administration -
UNIVERSITY OF Nebraska
Lincoln, Nebraska05.2009
University of Oxford
Oxford, England08.2008
Skills
- Microsoft Excel
- Presentation abilities
- Conversion Optimization
- Client Relations
- Product Implementations
- Multivariate Testing
Activities
- Alumni of Sigma Alpha Epsilon Fraternity
- University of Nebraska Alumni Association
Timeline
Conversion Analyst, Senior Professional II
Fiserv
04.2022 - Current
Conversion Analyst
Fiserv
03.2014 - 04.2022
Personal Banker
AMERICAN NATIONAL BANK
12.2012 - 01.2014
Inside Sales Rep, Compensation Group
Kenexa, an ibm company
05.2012 - 12.2012
Business Development Manager, Picker Division
National Research Corporation
12.2010 - 04.2012
Teller/ Personal Banker Trainee
Mutual of omaha bank
07.2009 - 12.2010
Bachelor of Science in Business Administration -
UNIVERSITY OF Nebraska
University of Oxford
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