Troy Smith

• Monitored premises to ensure safety and security of personnel and property.
• Conducted regular patrols to identify potential security risks and breaches.
• Responded promptly to incidents, providing assistance and coordinating with local authorities as needed.
• Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
• Enforced site-specific policies and procedures to uphold a secure environment.
• Provided exceptional customer service while interacting with clients and visitors on-site.

Protect Company Assets

• Efficiently managed customer accounts to ensure the accounts are set up with appropriate payment due dates.
• Managed past due and delinquent accounts by working with customers to bring their account(s) current.
• Qualified new accounts for rent readiness.
• Processed bank deposits timely.

Customer Service

• Managed product service/repair tickets. Scheduled service calls and arranged repairs.
• Resolved delivery fallouts, product errors, and inventory special orders.
• Resolved first level customer complaints.

Increase Revenue

• New customer gains.
• Customer conversions. Eliminated churn.
• Web leads customer conversions.

Protected Company Assets

• Reviewed and evaluated monthly key indicators (sales, credit percentage of past due accounts).
• Completed product inventory to ensure merchandise levels were safe.
• Managed vehicles fleet service records.
• Managed petty cash accounts.
• Submitted store managers report to District Office and District Managers.

Increased Revenue

• Created and managed weekly and monthly sales plans.
• Facilitated weekly sales meeting with staff.
• Attended District sales meetings weekly.

Customer Service

• Managed stor level customer escalations.
• Ensured all customer delivery, product, and inventory related customer issues were addressed.
• Trained new staff members and prepared next in line staff to promote within company.

Administrative Duties

• Partner with Human Resource Department on staff administrative issues.
• Field staff employment concerns.