Troy Smith II
Fort Myers,FL
Summary
Dynamic Team Leader with expertise in operational management and strategic planning. Proven ability in process optimization, conflict resolution, and fostering collaboration to achieve impactful results. Known for strong communication skills and adaptability to evolving business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative Supervisor
Alta Resources
03.2023 - Current
- Managed high-volume inbound calls to resolve customer inquiries and issues.
- Trained new team members on call handling procedures and system navigation.
- Utilized CRM software to document interactions and track customer satisfaction metrics.
- Assisted in developing training materials for ongoing staff development programs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Forklift Operator
84 Lumber
04.2020 - 01.2023
- Operated forklifts safely to transport materials across warehouse spaces.
- Conducted routine inspections of forklifts to ensure operational safety and reliability.
- Assisted in loading and unloading goods from delivery trucks efficiently.
- Organized inventory for optimal accessibility and space utilization.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Aircraft Fueler
Swissport
01.2018 - 03.2020
- Operated fuel trucks and refueling equipment to ensure timely aircraft servicing
- Conducted pre-operation checks on fueling systems for safety compliance
- Fueled airline equipment according to exact work orders.
- Completed documentation for work completed and fuel transferred.
- Closing out fuel carts at end of shift
- Safely securing pit nozzle and grounding wire prior to hooking hose to aircraft wing.
- Doing math required to calculate Gallons fueled and administer receipt to pilot.
Education
No Degree -
Barry University
Miami, FLHigh School Diploma -
East Lee County High
Fort Myers, FL05-2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Warehouse operations
- Material handling
- Fuel handling expertise
- Communication and coordination
- Fuel system troubleshooting
- Physical strength and stamina
- Record keeping and reporting
Certification
- Certified Forkl;ift Operator
Certificate ID#: NFF-1766360257-2368-187967
Timeline
Call Center Representative Supervisor
Alta Resources
03.2023 - Current
Forklift Operator
84 Lumber
04.2020 - 01.2023
Aircraft Fueler
Swissport
01.2018 - 03.2020
No Degree -
Barry University
High School Diploma -
East Lee County High