Troy Stitt
Relevance Recovery
Monroe Township,NJ
8
years of professional experience
Compassionate Admissions Professional with 5+ years of experience facilitating patient and family transitions into behavioral health and substance use treatment. Expertise in managing high-volume intakes, optimizing inquiry-to-admission conversions, and enhancing intake processes. Proven ability to foster strong relationships with families, referral partners, and clinical teams to ensure individuals feel supported and informed throughout their admissions journey.
Work History
Admissions Specialist
1 Year 4 Months- Facilitated student admissions process, ensuring compliance with institutional policies and procedures.
- Developed and maintained relationships with prospective students, addressing inquiries and providing guidance throughout enrollment.
- Managed application review process, assessing eligibility and suitability for program admission decisions.
- Collaborated with academic departments to streamline admissions workflows and improve operational efficiency.
- Trained new staff on admissions protocols and best practices, enhancing team performance and consistency.
Admissions Supervisor
2 Months- Managed scheduling of admissions interviews and evaluations, optimizing candidate experience.
- Supervised admissions team, enhancing patient intake processes.
- Coordinated communication between referral sources and clinical staff, ensuring seamless information flow.
- Gathered and maintained accurate patient information in electronic systems.
Admissions Navigator
4 Years- Increased admissions by improving inquiry-to-intake conversion through personalized guidance, clear communication, and timely follow-up.
- Streamlined intake process to reduce delays and improve overall patient and family satisfaction.
- Managed 60-70 patient admissions per month, ensuring compassionate support during pre-admission, assessment, and onboarding to enhance patient experience.
- Collaborate with clinical, medical, and case management teams to ensure a smooth admission handoff and positive first impression of the treatment process.
- Build trusting relationships with referral partners to support patient placement and increase appropriate referrals.
- Utilized Salesforce and KIPU for tracking inquiries and organizing documentation, maintaining compliance and continuity of care through accurate records.
- Onboarded new team members by sharing best practices for patient communication and intake flow, fostering a collaborative and knowledgeable team environment.
Admissions Navigator
2 Years 9 Months- Facilitated timely admission decisions by coordinating communication among treatment teams, referral partners, and families.
- Guided individuals seeking substance use treatment through intake process, enhancing their understanding and comfort.
- Maintained documentation accuracy and compliance, delivering a professional and patient-centered experience.
Admissions Navigator
3 Months- Guided patients and families through admission process, providing empathy and support during critical decision-making.
- Coordinated clinical and administrative teams to ensure smooth admission transitions and timely placement in appropriate care levels.
- Maintained accurate documentation and patient records, ensuring compliance and supporting high-quality service delivery.
Recovery Housing Management & Co-Owner (Abbreviated)
3 Years- Co-managed recovery homes that supported individuals transitioning from treatment to independent living and maintained a structured, sober environment.
- Managed daily operations of residential facilities for individuals in recovery.
- Coordinated staff schedules and ensured adequate coverage for all shifts.
- Developed and implemented recovery programs to support resident needs.
Behavioral Health Technician
4 Months- Supported individuals during detox by ensuring safety and well-being through a trauma-informed approach.
- Monitored vitals and communicated patient observations to clinical teams while assisting with treatment needs.
- Supported patients in daily living activities and personal hygiene routines.
- Monitored patient behavior and reported changes to the clinical team.
- Assisted in implementing individualized treatment plans for each patient.
Behavioral Health Technician (Youth Program)
7 Months- Facilitated engagement and provided emotional support to adolescents in residential treatment, fostering a positive environment for recovery.
- Coordinated daily routines, group activities, and behavioral interventions to align with individualized treatment goals, enhancing overall program effectiveness.
- Assisted patients with daily living activities and personal care.
- Monitored patient behavior and reported changes to the healthcare team.
- Facilitated group therapy sessions to promote communication and support.
Education
GED
Skills
Patient Admissions
Intake Coordination
Documentation & Compliance
Referral & Community Partnerships
Salesforce
KIPU
Crisis Communication
Time Management
Team Collaboration
Relationship-Building
Active Listening
Empathy
Patient & Family Support
Timeline
Admissions Supervisor
Milestone Treatment Center
11.2025 - 01.2026Read More
Admissions Specialist
Relevance Recovery
02.2025 - CurrentRead More
Admissions Navigator
Avenues Recovery Centers
11.2021 - 11.2025Read More
Admissions Navigator
American Addiction Centers
01.2021 - 04.2021Read More
Behavioral Health Technician
Nashville Detox Center
08.2020 - 12.2020Read More
Behavioral Health Technician (Youth Program)
Cumberland Heights
01.2020 - 08.2020Read More
Admissions Navigator
Acadia Healthcare
01.2019 - 10.2021Read More
Recovery Housing Management & Co-Owner (Abbreviated)
LYLO / Sober Living Homes
01.2018 - 01.2021Read More
Montgomery County Community College
GED
Read More