Troy T. Kivel
St. Paul,MN
Summary
Energetic Leader and Visionary Team Builder with a proven ability to motivate teams and drive results. Delivered impactful contributions through strategic vision and collaborative leadership. Committed to fostering a results-oriented environment that encourages growth and achievement.
Overview
27
27
years of professional experience
Work History
Fedex Courier
Fedex Express
Minneapolis, Minnesota
02.2024 - 06.2026
- Delivered packages on time across designated routes, ensuring customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer experience.
- Managed and coordinated pickup and delivery schedules, maximizing operational efficiency.
- Operated delivery vehicles following safety protocols and traffic regulations.
Freelance / Independent Contractor
The Knot / Wedding Wire
St. Paul, MN
01.2009 - 08.2018
- Collaborated with clients to create tailored wedding packages, enhancing client satisfaction and event personalization.
- Managed vendor relationships, securing timely delivery of products and services for seamless event execution.
- Coordinated event logistics, optimizing timelines and resource allocation to ensure smooth operations.
- Photographed 400 weddings in 7 states.
General Manager
Bellagala
St. Paul, MN
01.2006 - 01.2009
- Managed hiring, personnel, and vendor relations in a complex industry.
- Managed to see a 30% growth in my first year and added 10 services while being General Manager.
- Voted "best of" "top of the tiara" award in 2008, through Minnesota Bride magazine.
- Implemented intern program, leading to 30% reduction in labor costs.
- Voted "best of" "top of the tiara" award in 2008, thru Minnesota Bride magazine.
Operations Manager
Bauer's Transportation
San Francisco, CA
01.2004 - 01.2006
- Coordinated office operations for 40 employees and managed a fleet of 70 vehicles, ensuring efficient workflow and resource allocation.
- Directly responsible for overseeing all maintenance, vehicle insurance and registration including DMV, PUC, the San Francisco, Oakland and San Jose International airports.
- Led departmental recruiting, hiring, compensation reviews, and exit interviews to enhance team effectiveness and retention.
- Performed all departmental recruiting, hiring, compensation reviews and exit interviews.
- Collaborated with the management team to plan and produce innovative strategies.
On Site Manager
Diamond of California
San Francisco, CA
01.2003 - 01.2004
- On-site manager for a key sponsor at SBC Park for the San Francisco Giants season.
- Coordinated rollout of "Emerald" brand with Diamonds home office, enhancing marketing support.
- Coordinated with Diamonds home office to rollout the "Emerald" brand and support marketing activities.
- Developed weekly reports for management team, providing insights on operations and performance.
- Developed detailed reports updating management team on a weekly basis.
- Managed on-site operations for key sponsor at SBC Park during San Francisco Giants season, ensuring seamless execution.
Sales Consultant / Boutique Manager
Cars Dawydiak/ Vespa SF
San Francisco, CA
01.2002 - 01.2004
- Managed ordering and purchasing of scooter merchandise, marketing, and customer relations.
- Acting boutique manager for all Vespa and Piaggio motor scooter sales.
- Managed all receiving, shipping, and quality control of the Vespa and Piaggio scooters.
- In addition-sold exotic consignment cars such as: Porsche, Jaguar, Austin Healey at Cars Dawydiak, main dealer location.
- Launched a second Vespa boutique in January 2003 in Marina district, developing comprehensive policies and procedures for store operations.
- Oversaw Vespa and Piaggio motor scooter sales as acting boutique manager.
Sales Appointed Service Advisor
Dudley Perkins Co
San Francisco, CA
01.2000 - 01.2002
- Performance and custom sales consultant for all new vehicle buyers and prospects.
- Improved sales revenue by serving as liaison between sales and service.
- Creatively outsold other service advisors by more than 50% on a monthly basis.
- Boosted service sales by 25% in a single season through effective up-selling.
- Outsold other service advisors by over 50% monthly through innovative sales techniques.
- Developed a set of standard jobs within Lightspeed to efficiently utilize service (write-up) time.
- Attended various factory taught schools including: service writer's workshop and warranty certification.
- Represented Dudley Perkins Co, industry wide by attending various vendor related events.
- Lead service advisor for the oldest family-owned Harley Davidson dealership in the world.
Service Advisor / Assistant Service Manager
Golden Gate Cycles
San Francisco, CA
01.1999 - 01.2000
- Served as primary contact for warranty service with factory representatives, ensuring timely and efficient resolution of claims.
- Coordinated technician training program for Excelsior-Henderson motorcycle re-release, enhancing service readiness and product knowledge.
- Trained all new and existing service advisors regularly with the release of new training materials.
- Coordinated training program with technicians for the re-release of Excelsior-Henderson motorcycles in 1999.
- Prioritized repair orders to streamline dispatching process, improving workflow and technician efficiency.
- Managed day-to-day operations in the absence of the service manager.
- Lead contact for warranty service amongst factory representatives.
Education
BS - Earth Science
City College of San Francisco
San Francisco, CABS - Earth Science
City College of Sacramento
Sacramento, CABS - Earth Science
Yuba College
Woodland, CASkills
- Logistics management
- Route optimization software
- Mobile device management
- Attention to detail
- Effective communication
- Relationship management
Military Service
- U.S. Army, 01/01/91, 12/31/94, 5th Special Forces Support Group, Fort Campbell, KY- Telecommunications Center Specialist.
- U.S. Army National Guard, 01/01/94, 12/31/96, 134th Signal Battalion, Saint Paul, MN- Combat Medic.
Timeline
Fedex Courier
Fedex Express
02.2024 - 06.2026
Freelance / Independent Contractor
The Knot / Wedding Wire
01.2009 - 08.2018
General Manager
Bellagala
01.2006 - 01.2009
Operations Manager
Bauer's Transportation
01.2004 - 01.2006
On Site Manager
Diamond of California
01.2003 - 01.2004
Sales Consultant / Boutique Manager
Cars Dawydiak/ Vespa SF
01.2002 - 01.2004
Sales Appointed Service Advisor
Dudley Perkins Co
01.2000 - 01.2002
Service Advisor / Assistant Service Manager
Golden Gate Cycles
01.1999 - 01.2000
BS - Earth Science
City College of San Francisco
BS - Earth Science
City College of Sacramento
BS - Earth Science
Yuba College