Troy Towse
Fairbanks,AK
Summary
Dynamic leader with a proven track record at Towse Lumber and Firewood, enhancing business operations and customer satisfaction. Excelled in operations management and personnel management, demonstrating a strong work ethic and mechanical knowledge. Achieved significant revenue growth by implementing strategic business solutions. Skilled in equipment operation, fostering a culture of dependability and efficiency.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Towse Lumber and Firewood
04.2021 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Operator
Columbia Gas of MA
02.2017 - 01.2021
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Provided on-the-job training to newly hired workers and team members.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Small Engine Sales and Service
Rods Saw Shop
03.2008 - 01.2021
- Streamlined internal processes for increased efficiency, contributing to the overall success of the sales team.
- Expedited resolution of service-related issues by coordinating closely with various departments such as supply chain management and logistics teams.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Education
GED -
Lathrop High School
Fairbanks, AK06-1995
Skills
- Operations Management
- Documentation And Reporting
- Personnel Management
- Operations Oversight
- Mechanical recoveries
- Strong Work Ethic
- Dependable and reliable
- Equipment Operation
- Mechanical Knowledge
Timeline
Owner/Operator
Towse Lumber and Firewood
04.2021 - Current
Operator
Columbia Gas of MA
02.2017 - 01.2021
Small Engine Sales and Service
Rods Saw Shop
03.2008 - 01.2021
GED -
Lathrop High School
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