Troy Williams II
Casa Grande,Arizona
Summary
Emerging education professional specializing in team-based sports and versed in classroom instruction, equipment use and general safety. Passionate about youth physical fitness and devising healthy strategies.
Overview
9
9
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
10.2023 - Current
- Organized customer travel documents, such as passports, visas, and insurance policies.
- Provided accurate information on ports of call, shore excursions, and other cruise-related activities.
- Assisted in selecting appropriate cruises based on customer preferences and budget constraints.
- Resolved customer complaints regarding booking issues or services provided by cruise lines.
- Created detailed itineraries for each assigned cruise.
- Handled all payment transactions including deposits, final payments, onboard credits and refunds.
- Maintained an up-to-date knowledge of current promotions from various cruise lines.
- Conducted follow-up calls to customers after their return from a cruise vacation to assess satisfaction levels.
- Responded promptly to emails and phone inquiries from potential clients seeking advice about cruising options.
Academic Specialist
Innovative Educatiojn
Sacramento, CA
08.2022 - Current
- Assisted with the development of lesson plans for classes and tutoring sessions based on student needs.
- Created individual learning plans for each student based on their strengths and weaknesses.
- Developed strategies to motivate students to perform at higher levels academically.
- Collaborated with school personnel to ensure that students were meeting educational goals.
Internship Program Director
Oregon Youth Authority
La Grande, Oregon
05.2020 - 08.2024
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
- Responded promptly to emergency situations, such as fights or attempted escapes.
Assistant Basketball Coach
University of Maine at Fort Kent
Fort Kent , ME
08.2020 - 04.2022
- Assisted head coach with game and practice planning.
- Developed a system for tracking player performance, stats, and analytics.
- Conducted individual workouts to improve players' basketball skills.
- Worked with the strength and conditioning coach on designing off-court training programs.
- Created scouting reports for upcoming opponents.
- Evaluated video footage of both our own team's performance as well as opponents' performances.
- Instructed players in proper techniques such as passing, shooting, dribbling, defensive positioning.
- Demonstrated drills during practice sessions to help players hone their skills.
- Encouraged teamwork among players while fostering an environment of respect.
- Displayed strong leadership abilities in order to effectively manage the team.
Manager
Crossing
Fort Kent, ME
03.2020 - 01.2021
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Camp Counselor
NBC Camps
, ID, Wa, OR
05.2015 - 08.2020
- Implemented protocols to develop relationships with campers and parents.
- Diversified recreational offerings by building and overseeing activity schedule.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Ran drills and practices to help children to develop and improve sports skills.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
Education
Bachelor of Science - Public Safety Administration
University of Maine At Fort Kent
Fort Kent, ME05.2022
Skills
- Individualized Instruction
- Physical Education
- Enforcing Rules and Expectations
- Sports Education
- Dependable and reliable
- Organization
- Positive relationships
- Interpersonal and written communication
- Problem-solving abilities
- Dynamic communication
- Instructional Methods
- Coaching and Mentoring
- Coaching experience
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
10.2023 - Current
Academic Specialist
Innovative Educatiojn
08.2022 - Current
Assistant Basketball Coach
University of Maine at Fort Kent
08.2020 - 04.2022
Internship Program Director
Oregon Youth Authority
05.2020 - 08.2024
Manager
Crossing
03.2020 - 01.2021
Camp Counselor
NBC Camps
05.2015 - 08.2020
Bachelor of Science - Public Safety Administration
University of Maine At Fort Kent
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