TROY A CLANCY JR
Sales Ambassador
Duluth,Georgia
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Obtain a position dealing in Customer Service and or Sales. Dedicated financial professional knowledgeable about collections and credit processes. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
17
17
years of professional experience
Work History
Sales Ambassador
Macys Department Store
Victor, NY
08.2016 - 04.2023
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Loss Mitigation Solicitor
JP Morgan Chase Bank
05.2011 - 04.2012
- Negotiate Pre Foreclosure options and solutions - Multi-tasking between applications, web browsers and servers -Collections and Customer service -Meeting and achieving monthly objectives
- Reached out to borrowers to discuss current status and loan workout options.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Helped customers navigate options to maintain homeownership.
- Assessed clients' financial data to determine loan suitability.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Telemarketing/ Sales
Dial America
02.2008 - 04.2008
- Developed and led group training courses to align with corporate sales and service goals.
- Telemarketing sales of credit cards
Sales Consultant (Asst. Manager)
The Mobile Solutions
05.2006 - 02.2007
- Trained over a dozen new hires in techniques on selling/ inventory/ MMS/POS software etc
- Aggressive sales Establish good rapport with clients/customers Store upkeep
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maximized customer retention by resolving issues quickly.
Education
Liberal Arts/Comm
Mechanical Engineering/Liberal Arts
Skills
- Networking and Partnership Development
- Training Junior Team Members
- Mortgage Servicing Understanding
- Customer Satisfaction
- Mitigation Documentation
- Customer Transactions
- Credit Application Review
- Billing Systems
- Customer Feedback
- Collections Proficiency
- Financial Service Solutions
- Oral and Written Comprehension
- Sales Presentation
- Product and Service Knowledge
- Brand Awareness
- Loss Prevention Goals Monitoring
- Cash Register Operations
- Market Research
- Product Promotion
- Customer Buying Habits
- Product Management and Pricing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Ambassador - Macys Department Store
08.2016 - 04.2023
Loss Mitigation Solicitor - JP Morgan Chase Bank
05.2011 - 04.2012
Telemarketing/ Sales - Dial America
02.2008 - 04.2008
Sales Consultant (Asst. Manager) - The Mobile Solutions
05.2006 - 02.2007
Monroe Community College - , Liberal Arts/Comm
Finger Lakes Community College - , Mechanical Engineering/Liberal Arts
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