Troy Howard McFadden
Manassas,Virginia
Summary
Versatile Help Desk Technician boasting relevant experience in troubleshooting software and hardware issues, as well as providing customer service in technical environments. Strong skills include problem-solving, communication, and diagnostic abilities. Demonstrated impact by increasing efficiency and user satisfaction in previous roles through quick resolution of IT problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Military Pharmacy Help Desk Technician
Spectrum Health Care Resources
10.2019 - Current
- Help Desk Technician within Pharmacy to help with any problems with hardware or software
- Configuring and trouble shooting printers, computers mobile devices and pharmacy automation
- Use of Service Now Ticketing System
- Constant communication with patients and coworkers in a collaborative work environment
- Entering Controlled Unclassified Information (CUI) and other patient status information and prescriptions into the pharmacy regional database
- Assists patients as they navigate through the new Genesis portal system and its applications to better help them acquire their medications in a timely manner
Pharmacy Technician
Walmart
Manassas, VA
05.2016 - 10.2019
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Customer Service Associate
ATT
01.2013 - 05.2016
- Ensures that all customers and stakeholders are satisfied with purchases
- Provides premium input and guidance to resolve customers problems and concerns
- Trouble shooting technology such as phones tablets wireless routers etc
- Maintaining store and display models during business hours
Education
Associate of Applied Science - Information Technology
Northern Virginia Community College
Northern Virginia05.2023
Skills
- User access support
- Troubleshooting and diagnosis
- Network support
- System administration
- Software updates
- Technical documentation
- Application support
Certification
- Comptia Security + CE
Timeline
Military Pharmacy Help Desk Technician
Spectrum Health Care Resources
10.2019 - Current
Pharmacy Technician
Walmart
05.2016 - 10.2019
Customer Service Associate
ATT
01.2013 - 05.2016
- Comptia Security + CE
Associate of Applied Science - Information Technology
Northern Virginia Community College
Similar Profiles
Ramneet KaurRamneet Kaur
Personal Support Worker at Spectrum Health CarePersonal Support Worker at Spectrum Health Care
Pushpal DhanoaPushpal Dhanoa
Registered Nurse at Spectrum Health CareRegistered Nurse at Spectrum Health Care
Gurinder Pal Kaur RNGurinder Pal Kaur RN
Personal Support Worker at Spectrum Health CarePersonal Support Worker at Spectrum Health Care