Troynae Robinson
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens
03.2023 - Current
- Processed customer payments, by cash handling and or using a credit card
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Supported sales team members to drive growth and development.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Team Member
Raising Cane's Chicken Fingers
10.2022 - 03.2023
- Followed food safety procedures outlined in the company policies and health and sanitation regulations to prevent food borne illness
- Maintained a clean, neat and organized work area to prevent safety hazards.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Initiated inventory control measures to sustain stock levels.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Worked different stations to provide optimal coverage and meet production goals.
Apparel Team Member/Customer Service Cashier
Academy Sports And Outdoors
10.2021 - 10.2022
- Checked in shipments and ensured accuracy of received goods against purchase orders.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted in coordinating seasonal promotions and sales events, driving traffic to the store and increasing revenue growth.
Team Member
Little Caesars
09.2019 - 10.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Biology with a pre-health concentration
Texas Southern University
Houston, TX05.2026
Graduation -
Manvel High School
Manvel, TX05.2022
Skills
- Communication Expertise
- Money handling
- Time Management
- Team Player
- Innovative
- Adaptability
- Leadership
- Computer Proficiency
- Scheduling
- Documentation
- Clerical Support
- Problem Solving
- Detailed Oriented
- Fast reading
- Quick learner
- Effective listening
- Inbound and Outbound Calling
- Retail Marketing
- Software Troubleshooting
- Reliable
- Critical Thinking
- Customer Relations
Certification
- CPR AID /AED/ First aid
Timeline
Customer Service Representative
Walgreens
03.2023 - Current
Team Member
Raising Cane's Chicken Fingers
10.2022 - 03.2023
Apparel Team Member/Customer Service Cashier
Academy Sports And Outdoors
10.2021 - 10.2022
Team Member
Little Caesars
09.2019 - 10.2021
Biology with a pre-health concentration
Texas Southern University
Graduation -
Manvel High School
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